Happay Looking for Executive-Customer Support at Bengaluru, Karnataka, India Full Time

• Oversee the delivery of services and service technology to our company’s clients or customers
• Evaluate customer feedback to develop quality improvement processes
• Ensure delivery processes are efficient and cost-effective
• Respond promptly to customer inquiries
• Communicate with customers through various channels
• Acknowledge and resolve customer complaints
• Process orders, forms, applications, and requests
• Keep a record of customer interaction, transaction, comments, and complaints
• Provide feedback on the efficiency of the customer service process
• Ensure customer satisfaction and provide professional customer support

Qualifications

• 1-3 years of customer support experience.
• Immediate joiners preferred
• are comfortable working in flexible shift timings and having rotational week offs.
• have relevant skills and interests
• are graduates.
• is seeking to establish a thriving career in the field of operations.

Must have skills

• customer support experience
• Ability to work under pressure
• Good verbal and written Communication skills
• empathetic
• customer centric

Good to have skills

• fintech experience
• experience using any ticketing tool