Hairline Healthcare pvt Ltd Hiring for Call Center Manager Job at India Full Time

Manage the call center to achieve quantitative and qualitative objectives

• Plan and implement the overall strategy
• Track and measure productivity
• Offer solutions for improvement
• Manage and train other call center staff
• Oversee the call center altogether
• Develop objectives for the call center’s day-to-day activities
• Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
• Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.
• Evaluate performance with key metrics (accuracy, call-waiting time etc.)
• Prepare reports for different departments or upper management

Job Type: Full-time

Pay: ₹25,000.00 – ₹30,000.00 per month

Schedule:

• Day shift

Ability to commute/relocate:

• Indiranagar, Bengaluru – 560038, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 4 years (Preferred)