Haique Quartz Pvt Ltd Hiring for Customer Relationship Officer (Female Only) Job at India Full Time

Roles & Responsibilities of Customer Relations Manager

1. Ensures that customers receive the quickest service possible.

2. Determines a course of action to resolve customer problems

3. Process welcome call and mail to all the new clients timely.

4. Interacts with customers using phone, fax, email, the company website and in person.

5. Give General reminder call to clients regarding payment.

6. Collects customer payments.

7. Issues customer refunds.

8. Takes customer complaints to upper management when necessary.

9. Interacts with vendors.

10. Generates reports for upper management.

11. Maintains database of customers for follow up.

12. Ensures a seamless process flow from the customer’s initial order to the delivery of products and services.

13. Uses social media to help promote the company’s products and services.

14. Reviews customer evaluations in regards to work and looks for areas that need improvement.

15. Inform clients on new product and service offerings as well as special sales and promotions.

16. Analyzes the results of direct mail marketing and email campaigns.

17. Helps develop new products, services and promotions based on customer preferences.

18. Assist sales team in business acquisitions, planning, retention and management.

19. Maintain complete and accurate customer correspondence data.

20. Create online videos, training guides, FAQs, WebEx training sessions etc. to benefit all customers.

21. Responsible for Interaction with Customers on Booking, Quotation and Payment Schedule Preparation.

22. Responsible for Maintaining All Details and Transactions of Customers

23. Responsible for Preparation of Receipt, Payment Sheet updation & Handover of Cheques.

24. Client Services and clearing unbilled data.

25. Responsible for all kind of operational work

26. Responsible for normal clerical duties such as reviewing, emailing and editing of important documents.

27. Schedule regular offline or online meetings with customers to ensure they are satisfied

28. Act as point of contact for complaints and escalate issues as appropriate

29. Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs

30. Diagnose the root cause for the customer complaints and determine accountability

31. Discuss customer feedback (positive and negative) in daily sales meeting

32. Other tasks as directed by Directors

Job Type: Full-time

Salary: ₹20,000.00 – ₹30,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Commission pay
• Yearly bonus