Provides support training leadership by actively driving the ongoing development and advancement of a best-in-class, support organization. Responsible for creating, developing and delivering training curriculum to customer support employees. Key contributor and stake holder contributing to a results driven, successful and skilled support organization.
(including professional interactions).
new hire training classes, career development training classes, user conferences, tradeshows, and as requested.
techniques, methods, modules, workshops, etc., and principles of instructional design.
performance) to regularly improve training content/curriculum.
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