GreenOrange Information Technogies Hiring for Customer Support Job at Coimbatore Full Time

Job Description

Our Customer Service department is looking for a passionate and experienced individual to join us as a Customer Support Executive.Your main goal for this role will be to monitor each customer and provide excellent customer satisfaction. As a Customer Support Executive, you will be responsible for contacting customers and responding to their complaints in a professional manner.In addition to this, you should possess good listening skills with the ability to complete the required tasks simultaneously. You should hold a Any Bachelor’s degree to join this job position.If you are interested in this position and have a proven track record of successful customer service works, then apply now. We will contact you soon.Responsibilities

• Understanding the products and services provided by the company.
• Preparing company policies and procedures.
• Developing training lessons with service delivery systems.
• Supporting the customer through an email ticketing system whatsapp and phone calls.
• Resolving customer complaints and queries.
• Providing detailed information to customers.
• Maintaining records of each phone call for future reference.
• Providing the new employees with training sessions for enhancing their skills.
• Offering exceptional customer service and satisfaction.
• Following up with customers for any further information.
• Taking feedback from the customers.
• Negotiating the terms and conditions with the customer.
• Contributing the work to the company’s knowledge base.
• Maintaining a healthy relationship with the clients.
• Adhering to the company’s rules and regulations.

Requirements

• Any Bachelor’s degree(Preferable – Business Administration).
• 1 year of experience working as a Customer Support Executive or a similar position in the Customer Service department.
• Exceptional verbal and written communication skills.
• Phenomenal conflict-resolution skills.
• Good problem-solving abilities.
• A customer-oriented individual.
• Ability to meet deadlines and prioritize tasks.
• Excellent negotiation and sales skills.
• Outstanding interpersonal and organizational skills.
• Excellent phone etiquette and active listening abilities.
• A quick learner and exceptional ability to make decisions.

Job Type: Full-timeSalary: INR180,000.00 – INR216,000.00 per yearEducation:

• Bachelor’s (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)

Work Remotely:

• Yes

Job Detail

• Job Id
  JD2022265
• Industry
  Not mentioned
• Total Positions
  1
• Job Type:
  Full Time
• Salary:
  Not mentioned
• Employment Status
  Permanent
• Job Location
  Coimbatore, Tamil Nadu, India
• Education
  Not mentioned
• Experience
  Year