GrainPro Hiring For Export-Import, Logistics & Customer Services Lead at Noida, Uttar Pradesh Full Time

POSITION DESCRIPTION – Export-Import, Logistics & Customer Services Lead:

Location: Sector 16, Noida, INDIA

ABOUT GRAINPRO:
GrainPro is a mission-driven company dedicated to reducing hunger and poverty through the safe handling of dried agricultural commodities. GrainPro manufactures post-harvest management systems suitable for organic, chemical-free storage, solar-drying, and transporting of dry agricultural commodities worldwide. GrainPro’s patented air-tight technology ensures that valuable commodities are handled in a moisture-protected, insect-free, and mold-free environment and can maintain the quality, taste and nutritional value of dried food for years. The company is committed to sustainable growth through environmental stewardship and social impact.

ROLE OVERVIEW:
Export-Import, Logistics & Customer Services Lead manages, handles, and provides all Exim, logistics, Finance, and administrative support for all sales-related (domestic + International) requirements of his/her assigned division for both domestic as well as international. This position reports to the Country Manager and dotted lines to HO. Focused and an eye for minute details are the key to success factors for this position. We are just building the Indian organisation, so, he/she should be willing to engage in the jobs which may not be listed here and be a part of the growth story.

KEY RESPONSIBILITIES:
Responsible for the day-to-day inquiries from the Sales team and end customers.

Prepare and generate Pro Forma Invoice, Order Confirmation, invoices, service bills and other relevant delivery documents etc with a clear understanding of tax and compliance implications.

Prepare and collate necessary Tender/ Bidding documents and submit them to the responsible Salesperson or directly to government institutions for the effective bidding of GP products.

Monitor and track shipment status, coordinate and update the same to the concerned Sales and/or end customers.

Coordinate customers’ feedbacks and complaints, and communicate resolution done.

Handle inquiries received from the website and forwarded by MarCom from Social Media. Ensure they are forwarded to the respective Sales and will be addressed.

Maintain and update :
Customers Database

Customers’ Feedbacks/ Complaints Database

Inquiries Database

Assist in the preparation of regularly scheduled Admin/Finance related Reports with help of Finance team and Country Manager

Providing administrative support to the team includes the discharge of clerical duties, maintenance of files and records.

Ensure that work performed conforms to the quality standard set by GrainPro Inc. and is aware of the implication of non-conformances.

QUALIFICATIONS/ SKILLS:
Commerce /Accounting Graduate with 5+ years of experience in a similar job profile.

Expertise in Export-Import documentations and Logistics is a MUST.

Proficient in MS Office applications and working experience on SAP/Netsuite/Salesforce or similar environment.

Proficient in English & Hindi (verbal and written communication). Working knowledge of one of the south Indian languages will be a definite advantage.

Good coordination, planning and organizing skills.

STATEMENT OF NON-DISCRIMINATION: GrainPro is committed to the ideal of diversity in its staff. GrainPro does not discriminate on the basis of race, color, gender, disability, age, religion, sexual orientation, nationality, or ethnicity. We are strongly committed to hiring a diverse and multicultural staff.