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Information Technology
Google Hiring for IT Support Engineer, Early Career, October 2022 Start Job at Bangalore Full Time
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Applications will be accepted through June 20th, 2022.
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Hyderabad, Telangana, India; Bangalore, Karnataka, India.
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Hyderabad, Telangana, India; Bangalore, Karnataka, India.
Minimum qualifications:
- Diploma or equivalent practical experience.
- Experience troubleshooting in a Linux, Mac OS, or Windows networked environment, supporting desktops/laptops, phone systems, video conference, and/or various wireless devices.
- Experience in a customer service, client-facing, and/or help desk role.
Preferred qualifications:
- Bachelor’s degree in a relevant STEM field (e.g., Information Systems, Information Technology, Applied Networking, System Administration).
- Completion of a relevant technical certification (e.g., Google Career Certificate – Google IT Support Certificate or other comparable certifications.)
- Experience working in deploying and supporting desktops/laptops, phone systems, video conferencing, and various wireless devices.
- Ability to adjust quickly to changing priorities and make quick decisions with limited information.
- Effective organizational, communication, leadership, and teamwork/collaboration skills.
- Passion for new technology and commitment to learning new skills.
About the job
In this role, you’ll play an important part in helping to keep Googlers from around the world productive. You will gain experience solving a range of problems across Google’s broad technical ecosystem. You will help Google’s operations evolve at scale by collaborating with your teammates and partner teams to find innovative ways to make our support environment more efficient. You’ll provide user support for internal tools and technologies, and external products (e.g., public Google products used by millions of people and third-party cloud systems).
Beyond the day-to-day, you will contribute to various initiatives, including feedback on those tools and technologies, process improvements, and documentation efforts that help support Googlers. Techstop is a learning ground for launching technical careers. As an IT Support Engineer, you’ll leverage our learning programs and services to further accelerate your careers in tech. You will be required to work in a shift based schedule, which may include non-standard work hours.
At Corp Eng, we build world-leading business solutions that scale a more helpful Google for everyone. As Google’s IT organization, we provide end-to-end solutions for organizations across Google. With an inclusive mindset, we deliver the right tools, platforms, and experiences for all Googlers as they create more helpful products and services for everyone. In the simplest terms, we are Google for Googlers.
Responsibilities
- Provide support across all channels, including chat, email, phone, video, in-person, etc. (amount of time dedicated to each will vary based on operational needs).
- Troubleshoot across Google’s corporate IT resources, applications, and various operating systems, including Linux, Mac OS, Windows, Chrome OS, and mobile platforms.
- Assist Googlers with resolving software, hardware, and networking issues.
- Collaborate and share knowledge across the team and other Googlers. Contribute to various initiatives, including process improvement and documentation efforts to enhance the user experience
- Support various services such as video conferencing, remote access, new internal products, and mobile technology.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.