Goofy Info System Pvt Ltd Hiring for Urgent Hiring For International KPO – Customer Service/Virtual Assistants Job at Noida Full Time

Responsibilities for Customer Service Associate:

· Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email

· Maintain updated knowledge of the organization’s products, services, and customer service policies

· Document customer interactions when necessary, compiling documents and forwarding information to interested parties

· Explain simply and clearly in response to customer questions and check for customer understanding and acceptance

· Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits

· Assist clients by demonstrating the use of goods and programs and answering any questions they may have.

· Participate in training opportunities provided by the organization or by outside entities.

· Establish and maintain good rapport with clients by using positive language and anticipating their needs

Qualifications for Customer Service Associate:

· Preferred 2+ years of previous customer service experience in(Voice Process/International BPO/KPO) is necessary

· The friendly and welcoming manner with clients and other members of the customer service team.

· Extensive knowledge of the company’s policies, procedures, goods and services

· Familiarity with customer relationship management (CRM) software programs

· Ability to explain complex concepts in a clear, simple manner to customers

· Strong command of written and verbal English

· Excellent organizational and multitasking skills

Must have knowledge or experience of Social Media Marketing (Facebook, LinkedIn, Youtube, Twitter, etc.)

Preferred Immediate Joiners

Night Shift (rotational)

Onsite Job

Job Types: Full-time, Regular / Permanent

Salary: ₹25,000.00 – ₹33,000.00 per month

Schedule:

• Evening shift
• Night shift

Supplemental Pay:

• Joining bonus
• Overtime pay
• Performance bonus

Ability to commute/relocate:

• Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor’s (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)

Shift availability:

• Night Shift (Preferred)
• Overnight Shift (Preferred)