Givaudan Hiring For Sr. Customer Support Executive at Pune, Maharashtra Full Time

Sr. Customer Support Executive – Your future position?

In this role – As a Sr. Customer Support Executive you will manage sales order process from receipt through to shipment for assigned customers or affiliates in line with Customer Care guidelines. Be the central link between the customer, operations and sales team to ensure customers’ needs are met in the most efficient and cost-effective way.

Sounds interesting? It could well be your perfect opportunity if, like us, you always aim to exceed customer needs, deliver value and are skilled at fostering strong relationships.

In this exciting role you will be responsible for:

Manage sales order process from receipt of order through to shipment for assigned customers and affiliates in line with Customer Care guidelines

Provide support for assigned customers and affiliates to meet order requirements

Day to day communication with customers, operations and sales

Interpret and analyses client schedules and prioritize orders

Resolve issues and handle customer complaints internally and externally

Confirm pricing, inventory availability and provide ship date information

Prepare Invoices, Debit and Credit notes, process notifications and Customer Returns

Coordinate with relevant departments to ensure orders are dispatched / delivered on time and manage customer expectations

Coordinate with planning on information relating to demand planning and stock positions

Update and maintain accurate customer records, including customer specific information, contracts, labelling, packaging and stock requirements

Provide coverage and support accounts for other team members as necessary

Properly identify the right communication method based on the sense of urgency and issue

Knows how to diffuse a difficult situation and get resolution with the customers

Identify opportunities for improvements in customer care

You ?

Are you someone who wants to grow and have an opportunity to work in a dynamic and stimulating environment? Who finds energy in new challenges and the opportunity to make a difference to business decisions and end solutions? Then come and join us.

Your professional profile includes:

Education / Background:

The incumbent should have a bachelor degree.

5 to 6 years in customer facing role, industry experience preferred

Good Team player

Able to multi-task and work under a fast moving environment

SAP Knowledge is preferable.