GetMax.ae Hiring for CSA ( customer Success associate ) at Jaisalmer, Rajasthan Full Time

A BRIEF

Who are we –
We are a budding ICT based Company headquartered in Dubai and having our Indian contact center in Nagpur. We are Du telecom partners and also provide cloud solutions to businesses. Our partners are Microsoft , Kaspersky , Dell, Acronis and 20 + more.

Who are we hiring –
Go getters who have passion for Pre sales and customer connect. Lead generators who want to reach out to as many as possible and provide solution to businesses in B2B sales. Those who are full of fire to learn more about IT products, and are people person and like to connect to different types of people. Who have voice process background and love to work under pressure. Telecom background is preferred. Should have Good command over english language. Passion for sales.

Experience – 1-3 years ( with a background in outbound voice process is preferred)

Job Description –

ROLE

• Own the complete lead generation & management process from lead capture to follow-up and tracking them through the entire sales cycle

• Coordinate with the prospects and the frontend team to set up business meetings/calls. Further, briefing the frontend team about the prospect after conducting secondary research and collating relevant information.

• Engage in dialogue to understand client requirements and expectations.

• Track full-funnel lead metrics and provide recommendations: program and campaign investments based on conversion rates.

• Measure, analyze, and report campaign performance and deliver weekly campaign performance briefs to leadership.

• Drive data capture and management. Provide regular database health checks, cleansing, and augmentation.

• Partner closely with product marketing and campaign management teams to ensure proper messaging, timing and execution of one-off and ongoing campaigns across email and web personalization.

• Use the latest in account-based marketing technology to run multi-channel campaigns targeting Innovaccer s largest customers.

• Knowledge of Sales funnel and pipeline structure.
• Demand Generation Prospecting + Existing customers servicing

• Making outbound (cold/warm) calls to find qualified leads in the assigned region (International market)

SKILLS

> A background in ICT/ Cloud solutions is preferred.

> Experience in telecom sector – Reliance Jio/Bharti Airtel/Vodaphone will be considered added advantage.

> Should have any knowledge of CRM

>Highly experienced in implementing enterprise lead generation programs and processes.

> Strong technical aptitude, fantastic management skills with a great track record of working across sales, marketing and technology teams.

> Proactive, decisive, independent thinker and should be good into industry research.

>Solution-oriented approach with proven ability producing technically accurate, high-quality results.

>Demonstrated ability to come up to speed quickly on a new campaign and balance multiple campaigns.

>Experience creating task-based and process flow documentation.

> Has outbound calling process

Job Type: Full-time

Salary: ₹20,000.00 – ₹25,000.00 per month

Application Question(s):

• Open to shifting to Nagpur ?

Experience:

• Cold calling: 1 year (Preferred)
• sales: 1 year (Preferred)
• BDE: 1 year (Preferred)
• telecom: 1 year (Preferred)

Work Remotely:

• Temporarily due to COVID-19