Genpact Looking for Customer Service Representative at Kolkata, West Bengal, India Full Time

Hi applicant,

Kindly find the job description below.

About the job

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

For more information, visit www.genpact.com

Job Description:

Job Location: Kolkata (Work from office only)

Shifts: Flexible with any shift

Responsibilities

• Provide resolution to maintain standards of quality

• Review content and provide resolution based on prescribed guidelines

• Recognize trends and patterns and raise issues timely

• Provide insights to help improve the support to the users

• Maintain a thorough understanding of process and policies

• Provide excellent customer service to our customers

Qualifications we seek in you

Minimum qualifications

• Any Graduate (except Law)

• Freshers are eligible

Preferred qualifications

• Effective probing skills and analyzing / understanding skills

• Problem solving skills with customer centric approach

• Must be able to work on a flexible schedule (including weekend shift work).

You can Also apply by sending your resume on [email protected].