Genpact Hiring for SM- banking Job at Noida Full Time

• Lead and motivate staff to deliver customer service excellence
• Balance the day-to-day operations and become a subject matter expert in their operational area
• Manage relationship with onshore customer
• Use quality monitoring data management system to compile and track performance at team and individual level.
• Responsible for getting team’s people metrics in control and responsible for attrition.
• Prepares and analyzes internal and external quality reports for management staff review
• Responsible for ensuring internal and external customer interactions are handled in compliance with established procedures and standards

Qualifications we seek in you!
Minimum qualifications

• Graduate (any stream)
• Relevant experience in banking sector and handled big teams as a TL with excellent stakeholder and customer management.

Preferred Qualifications

• Excellent data analytics skills and knowledge of Banking Domain
• Good understanding of different types of Lending operations
• Good project management, documentation and process orientation skills
• Proficiency with office tools like MS Word, MS excel & power point.
• Good interpersonal skills
• Good customer and partner management. Build excellent relations with customers.
• Responsibility of people metrics delivery and Operations SLAs.
• High customer service orientation.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.