Genpact Hiring for Senior Manager – Analytics at Bengaluru, Karnataka Full Time

Job Responsibilty

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
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Inviting applications for the role of Senior Manager, Operations – Client Solutions
In this role, you will work with experienced analysts and team leaders to deliver strategic reports & presentations to clients. These deliverables comprise key information about client’s performance, competitor’s analysis, new launch performance, promotional analysis, pricing study etc. which bring big competitive advantage to our clients, in taking critical business decisions.
Responsibilities
Primarily responsible for all aspects of the Client Services activities i.e. Charting & reporting, analytical support, client presentations and be the main point of contact for the home team on all delivery issuesImprove utilization and production utilization across teamsDrive and maintain process quality and timeliness metrics of the team. Monitor if the set processes and SLA’s are met by the team on a daily basis and in agreed timelinesCoordinate with the Statistical, Custom Panel, Market structure and data services team to address database issues and improvementsWork extensively with data and models that require analytical acumen. Digging deep into the numbers and handling complex calculationsOptimization of existing resources to provide ROI for the clientImplementation of action plan derived from RCA. FPY on the reports of the Team assigned on the basis of pre-defined standardsConduct regular audit to identify non-compliance and come up with necessary action planMap existing technology , process and policy landscape , identify Gaps and develop blueprint/ roadmap for enablement of Best in class solutionsCreating process excellence by implementing various process improvement tools such as LEAN Sigma, automation and improvement projectsIdeation of new report types to address client requirements. Collaborate with the report development and VBA experts to provide solutionsIdeation, Implementation and Project management of various process improvement and automation projects across the EU teamsLeverage a good knowledge of the consulting process and honed problem-solving abilities through experience and trainingIdentify potential issues and roadblocks in a project and bring them to the attention of the team management to resolve them quickly and efficientlyRegular discussion with senior leadership on best practices across other countries and implementing the same in the current processDriving HR practices as specified by top management in the current team and ensure 100% complianceSupport business development team by providing data on process capabilities and strengths for sales pitches
People and Team Management
Effective workload planning on a monthly basis to support the inflow of new reports or new kind of workEfficient and effective deployment of resources when they are need. Ensure zero revenue leaks due to attrition or lower cost of backfill. Driving proposals and ensuring increase in head countEffective crisis management and conflict resolutionImplement and drive various training programs in the team and also train the team on Presentations, Reports and tools usedRegular Team Meetings, One on One for understanding the issues, concerns etc. and to provide an effective solution for the sameMentoring and coaching the FLM’s on operations and People managementConduct Employee Survey and develop Action Plans to improve the E-SAT scoreConduct Monthly feedbacks and provide constructive feedbacks. Conduct annual appraisal. Formulate, Implement, Track career path & Individual Development PlansImprove employee retention. Regular and on Time updations of EWS (Early Warning System)Quality check the monthly reports of key clients and ensure reporting quality is > 99.5%Maintaining team motivation through monthly R&R meeting and fun activitiesAttend training and to develop relevant knowledge and skills for people management
Client management
Build strong relationships with all Home teams / SD clients by spending more face to face time with clientsDaily calls with client to address team issues and concernsAnticipate, research, identify, and develop solutions to customer problemsProvide suggestions and solutions on overall process improvements. Suggesting new report/presentation formats to better the data presentationEnsure all the client mails are responded within 1 BD and address daily client escalation and issuesDocument customer specifications and interact with other support groups to apply understanding of customer’s businessMonthly business review with senior management team of the client to discuss revenue and growth strategiesStrive to increase net performance score of the process by deploying best in class NPS model
Minimum Qualifications
Any Graduate, MBA, Marketing / Market Research Knowledge (* for non MBAs)Relevant work experience
Preferred qualifications
Good Interpersonal SkillsGood analytical and problem-solving skillsExcellent MS Office skills including MS ExcelGood Written and Verbal CommunicationStrong quantitative and analytical aptitudeAbility to prioritize and organize own workload
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

JobSenior Manager
Primary LocationIndia-Bangalore
ScheduleFull-time
Education LevelMaster’s / Equivalent
Job PostingOct 12, 2021, 6:19:33 AM
Unposting DateOngoing
Master Skills ListOperations
Job CategoryFull Time