In this role, you will use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the process
Review the reported content within agreed turnaround times and standards of quality
Recognize trends and patterns and escalate issues outside the company policy to the global team
Strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment.
Respond to customer inquiries and problem escalations
Provide email support to troubleshoot and resolve issues experienced with client accounts and other technical issues.
Maintain a thorough understanding of client process and policies
Reproduce customer issues and escalate product bugs
Provide excellent customer service to our customers
Graduate/Degree in media or communication (not journalism)
Strong written & spoken English & Urdu
Effective probing skills and analyzing / understanding skills
Problem solving skills with customer centric approach
Must be able to work on a flexible schedule (including weekend shift work)
JobProcess Associate
Primary LocationIndia-Hyderabad
Education LevelBachelor’s / Graduation / Equivalent
Job PostingAug 19, 2021, 3:33:01 AM
Unposting DateOngoing
Master Skills ListOperations
Job CategoryFull Time