Genpact Hiring for Management Traineer-Developer – Virtual Agent at Gurgaon, Haryana Full Time

Full Job DescriptionWith a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it.

Transformation happens here. Come, be a part of our exciting journey!
Are you the one we are looking for?

Inviting applications for the role of Management Trainee- Developer – Virtual Agent
Join our dynamic team of developers as we enhance our Virtual Agent capabilities. Part of your role will be to define and implement conversational flows to solve complex user issues with ease
Responsibilities
Define and implement conversational flows to solve complex user issues with easeBecome an expert at developing chatbot conversations with rich content and tailored experience across various channelsDefine best practices for building conversational tools and educate the rest of the team about themDefine and implement metrics to continuously measure the quality and experience of bot conversationsImplement automated unit tests and integration tests for conversational flowsDiscover new ideas to constantly improve ServiceNow conversation engine, dialog generation, and development efficiencyBecome an expert in ServiceNow product infrastructureAdvocate for and teach best practices for AI based ITSM automationWork closely with internal stakeholders to ensure scheduled targets are met during product implementation, and escalated technical support issuesYou will be the technical escalation in solving customer issues, and coordinating and prioritizing timely resolutions with our engineering teamYou will be our customer advocate in influencing product roadmap and improvements
Qualifications we seek in you!
Minimum Qualifications
Technical Skills
Working understanding of the Virtual Agent Designer, ConfigurationDesigning conversation flowsUnderstanding of the NLU model builder, configurationBasics of NLU (Intents, Entities)Designing NLU model by adding representative sample utterancesAdding customer specific Nomenclature to the NLU modelsUnderstanding of testing and deployment of NLU modelsExpertise with ServiceNow scriptingYou possess a hybrid skill set of a UI/UX engineer combined with a deep appreciation of the power and limits of AI/MLYou have experience with natural language understanding technology and conversational UIsBuild PA dashboards and reports as needed to demonstrate success
Analytical Skills
Understand Customer data by using NLU tooling and identify top issues that need to be automatedUnderstand Model precision characteristics by using NLU toolingUnderstand conversations/Nomenclature that are applicable across customers
Communication Skills
Native Language speaker – English
Customer Journey
Strong understanding of ServiceNow customer software development/deployment cycle (preprod, test, production)
Preferred Qualifications
Relevant work experience in a customer facing technical roleYou possess a proven track record of driving successful technical administration and deployments with medium to large-sized enterprise companies with various key stakeholdersYou are confident in your programming proficiency in Java, or JavaScriptA passion for discovering customer use cases, identifying gaps and resolving issues in the product
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

JobManagement Trainee
Primary LocationIndia-Gurugram
Education LevelBachelor’s / Graduation / Equivalent
Job PostingOct 12, 2021, 12:51:11 PM
Unposting DateOngoing
Master Skills ListDomain
Job CategoryFull Time