Genpact Hiring for Assistant Manager – Application Support – Service Now at Gurgaon, Haryana Full Time

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Inviting applications for the role of Assistant Manager, Application Support – Service Now

In this role, you will be responsible for application support on SAAS based application and carrying out Incident management and Problem Management.

You need to co-ordinate with Business and suggest robust solution against any requirement.

In this process you need to connect with Business and understand business requirement, further need to work on in house or vendor-based solution.

You must do governance of applications, identify the problem in system, need to do RCA and further work on permanent solution.

Responsibilities

• Provide 3rd level of support to customers.

Should have ability to manage the team.

Answer customer queries raised regarding the product.

Troubleshoot customer application software issues and follow ups till completion.

Understand the issue reported by the customer, analyze, and report it in the reporting system

Resolve support issues with a focus on root cause analysis to reduce recurring issues.

Work closely with the rest of the support team members to resolve issues quickly and efficiently.

Keep technical skills and product knowledge up to date through self-efforts and internal training.

Maintain high level of customer satisfaction and product quality.

Sharing Dashboard Support Reports to Management.

Qualification we seek in you!

Minimum qualifications

• B.E./B.Tech/MCA in Computer Science
• Well versed with software engineering techniques SDLC.
• Experience with Office 365.

Preferred qualifications

Prior experience in SAAS based application support

ITIL Certification

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

JobAssistant Manager

Primary LocationIndia-Gurugram

Education LevelBachelor’s / Graduation / Equivalent

Job PostingNov 2, 2021, 3:13:31 AM

Unposting DateOngoing

Master Skills ListDomain

Job CategoryFull Time