Genesys Hiring for Sr. Software Engineer (Infra Automation)) at Chennai, Tamil Nadu Full Time

Job Summary:
We are investing 1 billion dollars in R&D over the next 4 years and need the right individuals to turn that investment into innovation. Genesys is bringing that innovation to customers through multi-cloud deployments in AWS, Azure, and Google Cloud.

Connections matter, at certain times with greater urgency. Whenever the moment, our technology facilitates those connections creating experience as a service. Our team members own their critical services and words like scalability, resiliency, and automation are at the heart of every line of code we write.

What you’ll do:
In this highly visible position within Genesys, you will be setting the direction for our Engage Multi-Cloud architecture. This includes areas like deployment, capacity planning, scalability projections, reliability, disaster recovery, performance, security and operating margin of the product. Your background in cloud architectures will aid in your success for this role.

You will provide a technical roadmap and architecture for the Engage Multi-Cloud platform which is based on Docker and Kubernetes. This will all take place in a continuous integration and delivery environment where your solid DevOps experience will be an added dimension into the architecture. By owning this architecture, you will be also be involved in the following:

Drive change for multi-cloud technology strategies across Research and Development for system availability, scaling, security, observability and operating margins

Deep understanding of Containers (Docker), Orchestrators (Kubernetes), Helm Charts

Understanding of Load-balancers (nginx), API Gateways (Kong, Ambassador), Service Mesh (Envoy, Istio), Service Discovery (Consul), SDN, Secrets Management (Vault)

Queue and Data Services e.g. ElasticSearch, Postgres, Kafka

Deep focus on observability e.g. Helm Charts, Prometheus, Grafana, Fluent Bit, statsd, Kibana

Drive stack observability Log Management, Metrics Aggregation pipeline, system alerts etc.

Working with Engage Multi-Cloud customers from an architectural perspective and providing best practices for operating the engage stack and increasingly making it turnkey

Who you are:
Bachelor’s degree in computer science

Distributed systems engineering principles applied to scaling mission critical service applications.

Experience in operating and managing Kubernetes technologies across multiple platforms (Azure AKS, Openshift, AWS EKS, Google GCP, Pivotal), Terraform

Strong distributed systems engineer with deep understanding for large scale distributed microservice and serverless based systems

Strong hands-on skills in prototyping and experimentation, analysis

Strong verbal and written communication skills, with the ability to work effectively across internal and external organizations

#LI-SR1

Covid-19

Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time.

Genesys encourages everyone who can get vaccinated to get vaccinated; it’s the most empathetic thing we can do for our own health and the health of those around us. At this time, Genesys does not require new hires be fully vaccinated. However, where legally permissible, Genesys will only welcome vaccinated employees back to Genesys Offices as these reopen. Those who are not vaccinated at that time may continue to work remotely if the nature of their job allows it. Customer-facing employees will need to follow customer guidelines.

As our Covid-19 task force and internal teams plan to reopen our global offices, the policies and procedures will continue to be updated.

About Genesys:
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.