Job description-
Role Overview: The Telesales & Service Associate/ Manager of Gathbandhan Matrimony sells concept over phone to clients who are looking for matrimony alliances. The job is to reach out to various customers over phone, explain them the product & features and deliver value to the customers.
Key Responsibilities
· Responsible for making outbound calls and regular follow up on leads assigned.
· Generate walk-ins to the branch by convincing the client to visit our office.
· Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the Customers.
· Explaining the product features in detail and how to use the packages.
· Understand the Customer requirements, encourage them to upgrade / renew the matrimony packages.
· Address all the issues / grievances of customers and provide the right customer experience.
· Capture the insights from customer interactions and share it with the internal team.
· Strictly adhere to the process requirements.
Skill and Competencies required: Functional
· Business Knowledge Process Knowledge
· Product Knowledge
· Customer Orientation
· Language skills English / Regional language
· Telemarketing / Selling Skills
· Basic computer skills MS Excel, Word
Behavioural
o Values Integrity / Honesty / Respect
o Communication Oral & Written skills / Listening
o Executive Presence
o Business / Telephone Etiquette
o Influencing Skills
o Empathy
o Self-driven / Initiative
o Ability to manage stress
o Willingness to learn
Education and Experience: Fresher’s /Experienced can Apply- Kannada Language Mandatory
Salary and Benefits- Fixed Salary Rs. 0.5 LPA to Rs 3.6 LPA + Incentives
Work Location- Bangalore- Koramangala / Rotational Off
Work Timings- 10.30am to 07.30pm
Job Types: Full-time, Regular / Permanent
Salary: ₹15,000.00 – ₹30,000.00 per month
Benefits:
Schedule:
Supplemental Pay:
Ability to commute/relocate:
Education:
Language:
Expected Start Date: 01/06/2022