Gainsight Looking For GSS Intern at Hyderabad, Telangana Full Time

At Gainsight, our mission is to be living proof you can win in business while being human first.

Our industry-leading platform helps companies of all sizes and industries achieve durable growth through customer-led growth strategies (Gainsight CS), product-led growth strategies (Gainsight PX), and community-led growth strategies (inSided). With Gainsight, it’s never been easier for customer success, product, and community engagement teams to scale efficiently, create alignment, and have a holistic view of their customers—all of which help increase product adoption, prevent churn, and grow customer communities. Our software is used by hundreds of companies, including nearly 200 publicly traded organizations and industry leaders such as GE Digital, SAP Concur, and Box.

Gainsight joined the Vista Equity Partners portfolio in 2020. In 2021, we won their Excellence in Engineering award in recognition for our product and engineering advancements.

A remote-friendly company, we have offices in the US, UK, Netherlands, Israel, and India. Gainsight was certified as a Great Place to Work in 2021. It has also been named as one of the top 100 private cloud companies in the world by Forbes, one of the fastest-growing private companies in America by Inc. Magazine, and one of 20 Great Workplaces in Tech by Fortune Magazine.

With diversity and inclusion at the forefront of our core values, we promote a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.

Job Overview:
Job Description

This position works as an integral part of the Global HR Shared Services Team providing first-line HR operations support to all departments within HR, employees, and stakeholders. This role represents HR Shared Services on various HR projects, employee life cycle operations from Hire to Retire, and analytics reporting.

This team serves as an interface to the HR Business Partners, Talent Acquisition, and non-HR functional departments (like IT, Facilities, Security, etc.) to appropriately and effectively resolve/escalate/facilitate the resolution of requests.

Qualifications:
What We’re Looking For

1-2 years of relevant working experience

Bachelor’s degree in any field. A MBA/PGDM degree is preferable

Understanding of HR operations including on-boarding, off-boarding, background check, benefits operations, compliance & audit

Proficiency in MS Excel

Passionate about HR as a function and its deliverables

Good interpersonal and communication skills. An analytical mind, a high degree of process orientation & an eye for detail

Result oriented with the ability to manage competing priorities and multiple stakeholders

Highly Organised and Self-motivated

Responsibilities:
What You’ll Do Here

On-boarding new joiners and ensuring they have a WOW day 1 experience including facilitation sessions, documentation etc.

Being the go-to person for employee queries on HR policies/processes

Managing employee separation process which includes updating records, sending out mails for clearances, explaining the process and handing over letters

Making process recommendations to achieve operational excellence basis research on industry best practices

Handling miscellaneous HR operations.

Prepare employment verification letters based on the nature of requests received

Support and help in background check process

Help with basic reports and MIS management

Adhere to and demonstrate high proficiency in agreed KPIs, SLAs, and customer service standards

Maintain HR system with accurate and updated information

Values & Benefits: Why You’ll Love It Here Your job should never be a barrier to your happiness—it should be an avenue to achieve it. At Gainsight, we’re passionate about achieving our goals—at the office and everywhere—and we work every day to create an environment that nurtures our best selves. Here are our 5 core values: – Golden Rule: We try to practice the Golden Rule by exercising reliability, trust and giving back to each other and our community. – Success for All: We believe in success for our stakeholders—whether our teammates, clients, or shareholders—comes with a sincere focus on continuous learning, selfless teaching, and making a difference in each other’s lives. – Child-like Joy: We aspire to experience child-like joy in our work and lives, injecting a spirit of passion, optimism, and laughter into everything that we do. – Shoshin: We believe in a beginner’s mind. Don’t surround yourself with people like you-diversity breeds creativity. – Stay Thirsty, My Friends: We believe in a totally internally-driven strive for greatness. The solution is to think more, not do more. Some other reasons that Gainsters love working here: – Our Customers: 700+ happy customers. ‘Nuff said. – Our Pulse Community: Some of the brightest and nicest professionals, colleagues, and friends make up our 20k+ strong Pulse community. – Our CEO: With a 99% approval rating on Glassdoor, Nick Mehta is one of the most beloved CEOs in Silicon Valley. – Our Gainsters: 1200+ (and growing!) smart and friendly teammates around the world. – Our Pulse Impact program: We are committed to advancing an equitable, human-first industry culture by addressing professional barriers to success and promoting an inclusive community that reflects the diverse world around us. – Our Parody Videos: No explanation needed, just watch them here! Benefits include medical, dental, vision, short and long-term disability, life insurance, 401k available on the first day of the month after start date, and flexible PTO. Gainsight is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Pursuant to the San Francisco Fair Chance Ordinance, where applicable, we will consider for employment qualified applicants with arrest and conviction records. By joining the Gainsight team, you’ll have a unique opportunity to make your mark at a high-growth company and have loads of fun doing it. Come join us! Thanks for Applying:

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