Freshworks Hiring for Partner Enablement Specialist at Chennai, Tamil Nadu Full Time

About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies – from startups to public companies – around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).

Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).

Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation.

While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation.

Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.

Job Description

● Collaborate with the Partner Recruitment team and Onboard newly recruited

partners to the Freshworks Ecosystem, ensuring new partners understand the

program, processes, and have access to the required tools.

● Connect with the Channel leadership, gather the required partner capacity, and

create localized calendars and enablement plans to develop required capacity in

partners.

● Develop in-depth understanding of Freshworks’ suite of products and enable and

certify partners on the same. Create content and collateral to support the

enablement.

● Clearly articulate the milestones for new and existing partners in terms of 30, 60,

and 90 days journeys. Align with the Partner leadership so that the team

completes the mutually decided milestones.

● Closely align with Channel leadership of the region, identify gaps in knowledge

and processes and work toward continuous partner enablement to address those

gaps

● Establish steady cadences of learning for partners – and work to streamline and

eliminate “random acts of enablement”. Ensure that the partners meet the

competencies to move to higher tiers.

● Provide regular updates to partner management on the status of each partner’s

enablement

Qualifications

● We are looking for candidates with 3 to 7 Years of experience.

● Technical acumen and proficiency in FW products : (optional) Having CX/CRM

Expertise would be good

● Extensive planning and management skills. Willing to create, stick, and

evangelize plans

● Program Management Skills

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.