FREED Looking for Customer Service Executive at Gurugram, Haryana, India Full Time

Company Description

FREED (Series-A funded organization) is creating a new category in the Indian Financial Services Industry with a customer first approach by providing an array of Debt Relief solutions.

 Inflating consumer debt and associated default is a challenge for consumer and national economic growth and well-being. With a PEOPLE FIRST approach, FREED leverages technology and analytics for optimal financial assessment and decisioning in curing consumer debts. With the growth in retail credit, mounting NPAs and low recovery rates on late-stage delinquencies, FREED is attempting to solve a $15 billion NPA problem.

 We are a fast-paced start-up with a philosophy of customer advocacy, innovation, passion and problem solving. With over 30,000+ customers counselled, and thousands of debts cured, FREED is India’s first comprehensive debt relief platform. 

Role Description:

•        Resolve customer queries

•        Manage customer relationship and retention

•        Provide full visibility into the Customer service pipeline at every stage of development.

•        Understand our ideal customers and how they relate to our products.

•        Building rapport with customer to provide them good experience of FREED’s services 

•        Promoting the organization and products.

•        Goal Oriented, numbers driven analytical mind.

•        Knowledge of banking and financial industry preferred.

Role Requirement:

•        Any Bachelor’s Degree

•        Must have BPO experience in Inbound & Outbound process (Voice)

•        Proven ability to drive the Customer Service process from plan to close.

•        Good command over spoken and written English.

•     Strength in problem solving, issue-resolution, ability to work in a deadline-driven work 

Why join us?

• To be a part of India’s 1st debt relief platform with customer-first approach

• To work in a fast-paced and values driven environment

• Work with industry experts having extensive domain experience in Domestic and International markets

Walk-Ins interviews at FREED-Kavach Financial Services Pvt. Ltd., Gurgaon Sector 30, Haryana

Date- 22nd April 2024 , 12PM Onwards