Four Seasons Hiring for Hotel Assistant Manager Job at Bangalore Full Time

The Four Seasons Hotel Bengaluru is looking for top talent to join the pre-opening team.

About Four Seasons Hotel Bengaluru

Strategically located between the Central Business District and Bengaluru International Airport, Four Seasons Hotel and Residences; stands tall in one of the most premium residential neighborhoods of Bengaluru, making it is India’s first branded residences and a landmark destination of the Garden City. The expansive Embassy One development brings together luxury shopping, corporate office space and fine dining into Four Seasons premium living and world-class hospitality experience.

The Four Seasons Hotel & Residences are spread across two immaculately designed 30-story towers – The South & North Towers. The hotel comprises of 234 guest rooms, including 31 Executive Suites, a Presidential Suite and 13,000 sq. ft. of Banquet Spaces.

An exciting addition to Bengaluru’s culinary scene, the Hotel will introduce several unique dining outlets to the city, including the finest Asian Brasserie restaurant serving Chinese, Japanese and Thai cuisines; a specialty Bar with a bespoke concept serving artfully crafted Cocktails, an All Day Dining restaurant with a global street kitchen concept, a Lobby Lounge designed for social and business meetings and a Pool Bar offering innovative mocktails, cocktails and light meals.

With a spacious Ballroom, Meeting Rooms and Outdoor Lawns spread over 13,000 square feet; the hotel will be the perfect destination for memorable celebrations and events.

The Hotel will also offer a state of the art Business center for business travelers, a haven of rejuvenation at the Spa, wellness-focused fitness Centre and a swimming pool offering respite from the city’s hustle and bustle.

About Four Seasons

Founded in 1960, Four Seasons continues to define the future of luxury hospitality with extraordinary imagination, unwavering commitment to the highest standards of quality, and the most genuine and customized service. Currently operating 106 hotels and private residences in major city centers and resort destination in 43 countries, and with more than 60 projects in development, Four Seasons consistently ranks among the world’s best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.

Position

The Four Seasons Hotel Bengaluru is looking for a Hotel Assistant Manager.

Candidates with passion for excellence, expertise in hospitality operations and proven leadership experience are invited to apply for a career with Four Seasons.

The Hotel Assistant Manager will oversee the Front Desk operations and act as manager on duty in the hotel when senior managers are not available.

You will direct staff that performs the following duties and will also perform these duties on your own: welcome and registers hotel guests, explaining the accommodations and establishing credit or method of payment. Check guest out of the hotel, preparing and explaining the bill. Respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

You will assure that all financial and credit procedures are followed. Follow up on credit problems with Front Office Manager and/or Credit Manager. Review all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Check cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements.

You will take action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees when senior managers are not available.

You will resolve customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

You will check guest in and out in an efficient and friendly manner, using guest name whenever possible. Assure that guest is assigned type of room requested and the correct rate is charged. Arrange for luggage to be delivered to guest room. Issue correct keys to the guest. Checks out guest at end of stay. Ascertain guest satisfaction, collect keys, post late charges and present bill to guest. Settle bill accurately through credit card or cash transaction.

Requirements

Must have previously worked in a similar capacity in a Five Star Hotel at least 2 years.

College education preferred

Excellent reading, writing & oral proficiency in the English language

Proven interpersonal skills with a track record of successful guest interactions and handling guest complaints.

Excellent organizational skills, Attention to detail, Ability to multitask, Ability to negotiate, organize, delegate & work under pressure is required.

Knowledge of Opera Software

Join Our Team

Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel Bengaluru provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.

What to expect: You will……

Be a champion of the Golden Rule: Do unto others as you would have them do unto you

Be part of a cohesive team with opportunities to learn, grow and develop

Have the opportunity to engage in diverse and challenging work

Derive a sense of pride in work well done

Be recognized for excellence