Responsibilities and Duties
Welcome guests during check-in and giving a fond farewell to guest while
checkout.
Handling guest complaints and concerns in an efficient and timely manner.
Overseeing VIP guests, arrivals and departures.
Coordinating and multi-tasking job duties in a busy environment.
Should possess detailed information about the Hotel, city as well as the
competition.
Detailed information regarding arrivals and room requirements.
Have up to date information on daily room occupancy
Providing excellent customer service as per hotel standards.
Greeting guests as they enter and exit the hotel.
Providing information regarding the Hotel, town attractions, activities etc.
Check on VIP reservations, complete their pre-registration formalities.
Allocate rooms to all arriving guests.
Maintain up-to date information on room rates, current promotions, offers
and packages
Maintain all guest folios in the manner instructed and type out necessary
guest likes and dislikes to the appropriate fields on the profile.
Co-ordinate with housekeeping for clearing of rooms.
Collect Guest feedback during guest departure along with his likes and
dislikes.
Perform basic cashier activities as and when required.
Maintain guest lockers for safe custody.
Ensure that all check-ins and check-outs are handled smoothly without
unnecessary delay or discomfort to any guest.
Give proper and complete handover to the next shift
Should be able to handle all guests without bias or prejudice.
Follow the house rules and policies laid down by the management.
Adhere to strict staff grooming and hygiene standards.
Consciously and continuously strive to better his/ her skills and increase
his/ her knowledge.
Must possess strong organization time management skills, attention to
detail.
Must be guest service focused and a team player.
Positive attitude and outgoing personality is essential.
Must be able to work shifts – days, evenings, weekends and holidays.
Ability to relate well to Hotel guests and employees.
Professional in demeanor and presentation.
Personable, enthusiastic, self-motivated and able to work independently.
Observant, discriminating and detail-oriented
Ability to understand and carry out oral and written instructions and
request clarification when needed.
Strong interpersonal and organizational skills.
Able to work morning, evening, weekend, holiday, and overnight shifts.
Provide upscale guest service experiences for clients throughout their stay
*
Qualifications and Skills
Good guest interaction skills.
Good listening skills.
Sound decision making.
Good interpersonal and communication skills.
Leadership/People management
Benefits:
Non chargeable Staff accommodation as the posting is at the Resort.
3 meals on daily bases.
Other Benefits
Job Type: Full-time
Salary: ₹30,000.00 to ₹300,000.00 /year