FlyInfinity Looking for Customer Service Representative at Siliguri, West Bengal, India Full Time

The Customer Service Representative plays a crucial role in the organization as they are the first point of contact for customers, representing the company and providing exceptional customer service. They handle inquiries, resolve issues, and ensure customer satisfaction, contributing to the overall success of the business.

Key Responsibilities

• Responding to customer inquiries via phone, email, or in-person
• Resolving customer issues and complaints with patience and empathy
• Providing information about products and services
• Processing orders, forms, and applications accurately
• Managing and updating customer accounts
• Keeping records of customer interactions, transactions, comments, and complaints
• Identifying and escalating priority issues
• Following up on customer concerns
• Collaborating with other departments to ensure excellent customer service
• Striving to meet or exceed customer satisfaction and retention goals

Required Qualifications

• High school diploma or equivalent
• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Customer orientation and ability to adapt/respond to different types of characters
• Problem-solving skills
• Ability to work in a fast-paced environment
• Patience when handling tough cases
• Basic knowledge of Microsoft Office and data entry
• Flexibility to work in shifts
• Empathy and the ability to understand customer’s emotions
• Good organizational and multi-tasking abilities
• Experience in using customer service software and tools

Skills: communication,customer interaction,customer service,crm