Full Job Description
We are looking for a competent Collection Specialist with impeccable Spanish level to contact clients and collect outstanding payments. You will strike a balance between maintaining trustful relationships, and ensuring timely payments.
Our Collection Specialist should exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills, as well as an ability to work independently.
Source contact information with internal tools or through skip tracing
Making collection calls to the customers & discussing past due AR in Spanish
Liaise between internal stakeholders & external customers through Spanish medium to ensure the invoices are received in a timely manner
Reconcile discrepancies for non-payment of invoices & resolve
Identify and rectify unidentified cash and manage end to end collections
Follow up regularly with customers on overdue invoices
Update account status records and collection efforts
Report on collection activity and accounts receivable status
Excellent communication skills (written and oral) – Spanish & English – Mandatory
Proven experience as a B2B Collection Specialist for a minimum of 5 years (Good to have)
Good negotiation skills
Knowledge of billing procedures and collection techniques
Familiarity with laws related to debt collection
Working knowledge of MS Office (Excel / PPT) & Oracle
Ability to work in a target oriented environment without getting stressed
Bachelor’s or Master’s degree in commerce
Should be ready to join immediately & willing to work in night shifts
Will need to be ready to work during weekends & stretch during month ends based on business requirements.