FlokX Hiring for Customer Support Representative Job at Remote Full Time

Company Overview:

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FlokX (www.flokx.io) is India’s first exchange for livestock. Founded by alumni from NUS, IIT, and IIIT, FlokX is a deep technology company building complex hardware and software for standardizing livestock trading, a $100B market in Bharat.
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Designation: *

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Customer support representative
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Reports To*

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Operation Coordinator
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Job Overview:
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We’re looking for a results-driven customer support representative with excellent interpersonal skills to seek out and engage customer prospects actively.
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Responsibilities and Duties:

• Manage large amounts of incoming phone calls

• Generate sales leads

• Identify and assess customers’ needs to achieve satisfaction

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Provide accurate, valid, and complete information by using the right methods/tools

• Meet personal/customer service team sales targets and call handling quotas

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Keep records of customer interactions, process customer accounts and file documents

• Follow communication procedures, guidelines and policies

• Take the extra mile to engage customers

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Qualifications:

• Speaking fluency in Telugu, Kannada, Hindi and English

• Proven customer support experience or experience as a Client Service Representative

• Track record of over-achieving quota

• Strong phone contact handling skills and active listening

• Familiarity with MS Excel/CRM systems and practices

• Customer orientation and ability to adapt/respond to different types of characters

• Excellent communication and presentation skills

• Ability to multi-task, prioritize, and manage time effectively

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Job Type: Full-time

Salary: ₹15,000.00 – ₹20,000.00 per month

Schedule:

• Day shift

Ability to commute/relocate:

• Remote: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor’s (Preferred)

Language:

• Hindi (Required)
• English (Preferred)
• Kannada (Required)
• Telugu (Required)