Firstsource Healthcare Hiring for Senior Executive – HR Technology at Bengaluru, Karnataka Full Time

Full Job Description
Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions in order to reimagine business processes and deliver increased efficiency, deeper insights and superior outcomes.

We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines and India. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100 companies.

Job Overview:
The Senior Executive – HR technology position is part of the Global HR Technology Team with specific responsibility for supporting Recruitment Management system and to work on other key HR projects.

Key Roles and Responsibilities:
Strategic

Driving long-term strategy in collaboration with technology teams, recruiting teams and business leaders to support the recruiting needs
Define the recruiting technology roadmap and design industry-transforming solutions to enhance the existing processes and practice.

Operational

Coordinates and/or reviews and prioritizes incoming operational support issues and requests for technical assistance related to HCM Application; identifies and logs the type of problem; and monitors the status to ensure a timely resolution.
Ability to prioritize multiple tasks while responding with a sense of urgency to immediate needs.
Prepares briefings, reports, and evaluations on systems efficiency and utilization.
Ability to conduct UAT and develop Training manuals.
Works with key stakeholders to understand business needs for information and design, implement and deliver new features to fulfil such needs. Ensures compliance, security and integrity of HR data.
Ability to work on multiple parallel projects using organizational and time management techniques to successfully complete tasks in a timely manner.
Demonstrates knowledge about the technology and participates in training and development activities to keep abreast of current trends and practices.
Follows quality standards for own work.

Key Performance Indicators:
Continuous improvement in process improvements, standardize practices and automation initiatives with relevant metrics
Drive project execution and implementation globally and time adherence
Deliver seamless service to the stakeholders
Tracking and publishing key HR metrics
Project governance and audits
Responsibilities also include configuration, ensure integrity of processes and data, and development of custom reports and dashboards in Business Intelligence, as well as data/functional audit.

Reporting Structure:
Reporting to: This position reports to General Manager – HR Technology

Qualifications

Success Profile:
Qualification & Experience (Critical and Desirable)

Bachelor’s degree in Human Resource Management or relevant field.
A minimum 3 years of Techno-Functional experience with Workday, PeopleSoft, Oracle HCM, SuccessFactors or similar HCM/ATS

Know How (Critical and Desirable)

Knowledge of principles and practices of HR administration, policies, procedures, and employment law
Deep knowledge of HR processes, technical fluency and good understanding of technology concepts
Knowledge of functional specifications, deigning product maps, launching new products, conducting customer research and facilitating user testing.

Personal Attributes/Traits

Competencies

Consultative

Business Foresight

Socially confident

Influencing Others

Achievement oriented

Fostering Partnerships With Customers

Decisive and action oriented

Managing Transformation

Creative

Driving Excellence

Eager to learn

Leading Teams

Resilient

Working Across Boundaries

Primary Location: India-Karnataka-Bengaluru
Work Locations: Bengaluru – Pritech
Job: Senior Executive
Organization: Corporate