Finoviser Financial Services Looking For Customer Care Executive at Vashi, Navi Mumbai, Maharashtra Full Time

Answer chats/E-mails/inbound calls or make outbound calls professionally to provide information about products and services

Promoting financial products of company

Listen and respond to customer’s needs and concerns

Handle complaints and escalations

Record customer query and actions taken

Resolving client queries within the defined time frame

Requirements

Experience:
1-2 years of experience as a customer service executive in any financial firm

Qualification:
Graduate with basic knowledge of stock trading, financial markets, securities firms, AMC, insurance, etc.

Skills:
Ability to work in teams

Fluency in Hindi, English is a must and a regional language preferred

Basic computer knowledge (Microsoft, Excel, PowerPoint, etc)

Possess good organizational and time management skills

Should have knowledge of how financial firm operate and basic knowledge of financial markets

Experience in handling ticketing systems.

Problem solving skills

Proactive

Critical thinking

Interactive

CTC:
As Per Experience & Industry Standards