Fillip Technologies Pvt. Ltd. Hiring for Technical Support Engineer at Patna, Bihar Full Time

Responsibilities for Technical Support:

• Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific dates/individuals involved
• Act as the initial point of contact for all computer and system related concerns from clients or other employees
• Assist management in creating training materials pertaining to computer troubleshooting and usage
• Organize and file documentation pertaining to warranties and instructional guides for computer software
• Maintain a working log detailing all required system updates, as well as the date of completion
• Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
• Resolve technical issues related to network interruptions
• Actively update, maintain and monitor all aspects of computer networks

Qualifications for Technical Support

• A diploma/bachelor’s degree in computer science or related technology field is preferred
• Candidates should be preferably possess the knowledge of hospital workings
• Professional written and interpersonal skills are essential when communicating with customers and clients
• Ability to prioritize and manage several milestones and projects efficiently
• Accept constructive criticism and customer feedback regarding their experience with software or IT services
• Comfortable working in and assisting others through company help desk software in addition to other remote access desktop programs
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution

# Freshers are also eligible

Job Types: Full-time, Fresher, Walk-In

Salary: ₹12,000.00 – ₹18,000.00 per month

Benefits:

• Paid time off

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Work Remotely:

• No