Full Job Description
About Process Simplification and Optimisation
Process Simplification and Optimisation (PSO) provides ground breaking tools to deliver sustainable business value. By powerfully combining both the human and digital workforce, PSO places itself in a leading position to respond and adapt in a continuously evolving ecosystem to achieve Fidelity’s strategic goals, deliver best in class service to our customers, and provide exciting growth opportunities for our employees.
Intelligent Automation includes two divisions:
Delivery Team achieves leading edge process improvement and delivers on automation opportunities, ensuring change is sustained by equipping the business with the right skills, tools and techniques
Centre of Excellence supports project delivery by building capability, providing operational maintenance support ensuring tools and methodologies remain up-to-date with industry developments and delivering the ongoing risk and control framework for our new automation tools
Process Simplification and Optimisation Description
Process Simplification and Optimisation is a newly formed, dynamic and exciting multi-skilled team that designs, builds and executes an automation strategy using Process Excellence, Robotic Process Automation, Business Process Management, Digital and AI tools.
Delivering sustainable change across Fidelity by focusing on top down, strategic business priorities to maximise business and commercial value
Empowering and upskilling internal teams to create sustainable capability, and promote a culture of innovation and continuous improvement as part of new and improved ways or working
Leveraging an integrated operating model to work with IT, Risk, Compliance, and Shared Services with an objective to deliver better outcomes for the business and our customers
Purpose of the Role
As a member of the Process Simplification and Optimisation Delivery, you will part of the Scrum team comprising of process analyst, SME’s from business function to develop and implemement simplified and optimised processes and progress the teams goals.
You will ensure simplified and optimised processes are delivered and maintained in line with CoE methodologies, design standards, tools and governance framework.
Key Responsibilities
Development
Good technical skills on orchestration and automation tools like Blue Prism, Appian, or FIL in-house tools/platforms
Supports the analysis and build of processes from a technical perspective
Performs development activity in accordance with the methodologies and standards set by the CoE
Seeks guidance from the Process Optimisation designer when facing complex tasks
Provides status to Delivery Leads on the progress of development through adoption of tools like Jira
Carries out change impact assessments for both process change and system driven change, and performs associated change control practices
Prepares necessary documentation, release notes, deployment guides, and operational guide materials required for production deployment
Provides defect fix support in identification of the issue, development and testing of the solution and works with the Governance and Technical Learning Manager to understand lessons learned to inform best practice and training opportunities
Follow Agile ways of working and adherence to Scrum practices
Provide support through all phases of implementation
Develop capability to quickly learn and pick up additional software tools like Informatica that are widely used in the platform.
Testing
Prepares and performs unit and process testing liaising with SME and process optimisation anlayst to gather business input as required
Performs testing of automated processes ahead of their release into production
Applies the testing principles and processes as defined by the PSO CoE
Facilitates user acceptance testing
Records and communicates defects to be resolved, identifying any lessons learned and liasing with the Technical earning Manager
Supports remediation of defects as required
Experience and Qualifications Required
Experince on Blue prism and Appian with developer level ceritification (desirable)
Experience in a programming language such as Python, Java, C, C++ etc. (desirable)
Hands on experience in Restful API development and with application integration using APIs (desirable)
Experience using database technologies, and comfortable writing SQL (desirable)
Experience developing and testing software (desirable)
Understanding of orchestration and automation technologies, the operational processes and when should be used (desirable)
Knowledge of business process modelling and reengineering (desirable)
Awareness of standard system development lifecycle processes (e.g., agile, waterfall, etc.) and change control disciplines (desirable)
Industry and development experience (desirable)
Proven track record in a similar role would be advantageous
Excellent PC and MS Office skills, especially MS Excel, V-Lookups and macros
Ability to multi-task and prioritise workload with a keen attention to detail
Commitment to high standards of excellence and integrity
Resilient, energetic and enthusiastic; able to work under pressure
Able to build strong relationships with peers, business counterparts and key stakeholders
Excellent communication skills, comfortable with communicating to people of all levels and able to gain the confidence of key stakeholders
Education:
First degree level (Bachelor’s degree) or equivalent, or on course to finish one
Knowledge of the financial service industry (desirable)
About you
About Fidelity International
Fidelity International offers investment solutions and services and retirement expertise to more than 2.56 million customers globally. As a privately-held, purpose-driven company with a 50-year heritage, we think generationally and invest for the long term. Operating in more than 25 locations and with $783.6 billion in total assets, our clients range from central banks, sovereign wealth funds, large corporates, financial institutions, insurers and wealth managers, to private individuals.
Our Workplace & Personal Financial Health business provides individuals, advisers and employers with access to world-class investment choices, third-party solutions, administration services and pension guidance. Together with our Investment Solutions & Services business, we invest $567 billion on behalf of our clients. By combining our asset management expertise with our solutions for workplace and personal investing, we work together to build better financial futures.
Our clients come from all walks of life and so do we. We are proud of our inclusive culture and encourage applications from the widest mix of talent, whatever your age, gender, ethnicity, sexual orientation, gender identity, social background and more. We are a disability-friendly company and would welcome a conversation with you if you feel you might benefit from any reasonable adjustments to perform to the best of your ability during the recruitment process and beyond.
We are committed to being a truly flexible employer, encouraging and trusting our people to perform their role in the way that works best for them, our business, our colleagues and our clients. We offer the maximum possible flexibility over where and when you work for all, considering your role and any local regulations. We call this new approach “dynamic working”.
Find out more about what we do, our history, our new approach of “dynamic working” and how you could be a part of our future at https://careers.fidelityinternational.com/about-us
Applying to this Job Role: Please note you are only required to upload your CV/Resume to the application screen.