Full Job Description
Job Summary
The Opportunity: FICO ensures that all data entering and leaving its network is transferred in a secure, reliable manner using market-leading commercial off the shelf software. The Data Operations Engineer II role provides you with the opportunity to work with best-in-breed solution architecture for moving data from source to destination. You will partner with members of analytics, software development and delivery teams as part of strategically important, highly visible initiatives.
Job Description
This position is responsible for monitoring, configuration, administration, troubleshooting and maintenance of technology solutions. You will provide technical support and troubleshoot problems to ensure stable and efficient operation of technology solutions.
Essential functions:
Works directly with internal and external customers via email, phone, instant message where appropriate, gathering requirements and providing solutions
Manages system/application environment and ongoing operations
Proactively monitors and reports performance and utilization of our team’s servers and software
Troubleshoots software and/or hardware issues/failures
Resolves alerts and performs remediation activities
Participates in on-call rotation and provides off-hours support
Manages problem tickets and tasks
Collects and presents data for reporting and planning
Determines best course of action for meeting business needs
Ensures execution and alignment to architectural standards and blueprints
Requirements:
Experience configuring, managing and troubleshooting Windows and Linux operating systems
Experience configuring, managing and troubleshooting networks and firewalls
Experience writing and debugging Windows batch and Linux bash scripts
Experience with SSH public/private key authentication and PGP public/private key encryption/decryption
Experience with any open source file transfer tool (FileZilla, CuteFTP, WinSCP, etc)
Experience with RDBMS such as Oracle and MSSQL, and database administration tasks
Proficiency in spreadsheet and word processing software
Ability to evaluate alternatives and present solutions that are consistent with business objectives and strategy
Ability to manage tasks independently and work with multiple priorities, sometimes under limited time constraints
Effective interpersonal skills and ability to maintain positive working relationship with others
Ability to communicate technical information clearly and articulately
Ability to adapt to a rapidly changing environment
Experience analyzing business requirements and translating them into technical solutions
Our Offer to You
Why Make a Move to FICO?
At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics. You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, predictive and prescriptive modeling, and much more.
FICO makes a real difference in the way businesses operate worldwide:
Credit Scoring — 150+ billion FICO Scores have been sold to date, making it the most used credit score in the world.
Fraud Detection and Security — 2.6+ billion payment cards globally are protected by FICO fraud systems.
Lending — 3/4 of US mortgages are approved using the FICO Score.
Anti-Money Laundering — our solutions check more than half a billion transactions a day to prevent criminal schemes such as terrorist financing
Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We support many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success.
Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks!
Learn more about how you can fulfill your potential at www.fico.com/Careers
FICO values the benefit that diversity and a culture of inclusion bring to our workplace. We are an equal employment opportunity and affirmative action employer and we’re proud to offer employment and advancement opportunities to all applicants without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.