Feratrade software pvt ltd Hiring for Process Associate Job at Mysore Full Time

Job Overview:
Email/Chat Support Specialist will be responsible to act as a liaison between the largest U.S. based retail giant and its customers through live chat or email. The Specialist will be obliged to maintain the company’s worldwide reputation by serving on the frontline of customer experience with excellent communication skills and providing satisfactory solutions to a diverse range of queries.Job Description:

• Prompt chat and email response to customers
• Document each customer’s question or problem as well as the resulting answer or solution
• Develop customer service solutions
• Maintain service level

Job Specification:

• Intermediate or above
• Excellent communication (verbal & written)
• Proficiency with MS Office particularly MS Excel
• Flexibility
• Customer-centric attitude
• Problem-solving
• Adaptability

Job Types: Full-time, Regular / Permanent

Salary: ₹10,000.00 – ₹23,000.00 per month

Benefits:

• Flexible schedule
• Provident Fund

Schedule:

• Evening shift
• Night shift
• UK shift
• US shift

Supplemental Pay:

• Performance bonus
• Shift allowance

Ability to commute/relocate:

• Mysore, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 1 year (Preferred)
• Chat and Email support: 1 year (Preferred)