Conducting the Staff’s Sequence of Service Training and SOP refreshment training.
To assure a smooth Housekeeping operation with the highest standards of service to the guests.
To manage a cost–efficient and well organized department.
To ensure the highest level of profitability of the department.
To facilitate human resources development and maintain effective communication within the department and with other departments in the hotel.
To control and maintain efficient organization and work methods of the department.
Inspects guest rooms and all Housekeeping areas on a regular basis to ensure furnishings, facilities and equipment are clean and in repair, well maintained and replaced/refurbished as required.
Performs any other job as assigned by the Director of Housekeeping or Deputy director Housekeeping.
Maintain company’s image portraying a neat and tidy appearance and correct wearing of uniform
Following strictly the hotels’ personal hygiene policy.
Implements and controls Housekeeping including Hygiene & Upkeepment, key control, security and emergency procedures, health & Safety for employees and guests.
Liaises closely with Front Office to be aware of late arrivals, early arrivals for the following day, VIP rooms and special requests.
Liaises closely with maintenance department
Listens to employee grievances and/ wishes and brings them to the attention of the Deputy Director housekeeping.
Gives feedback of employees work performance to the Deputy Director housekeeping.
Updates Room status and Guest discrepancies all the time and reports to F/O.
To ensure an effective payroll control through a flexible work force maximizing utilization of part time employees and close co-operation with other Rooms Division departments.
To participate in the formulation of the Annual Operating Budget in determining the projected revenues and expenses, operating equipment and FF&F requirements in line with the compilation of the Annual Business Plan.
To strictly adhere to the established operating expenses and ensure that all cost are controlled
Plan out annual leaves and offs for colleagues.
Conducting the Staff’s Sequence of Service Training and SOP refreshment training.
To assure a smooth Housekeeping operation with the highest standards of service to the guests.
To manage a cost–efficient and well organized department.
To ensure the highest level of profitability of the department.
To facilitate human resources development and maintain effective communication within the department and with other departments in the hotel.
To control and maintain efficient organization and work methods of the department.
Inspects guest rooms and all Housekeeping areas on a regular basis to ensure furnishings, facilities and equipment are clean and in repair, well maintained and replaced/refurbished as required.
Performs any other job as assigned by the Director of Housekeeping or Deputy director Housekeeping.
Maintain company’s image portraying a neat and tidy appearance and correct wearing of uniform
Following strictly the hotels’ personal hygiene policy.
Implements and controls Housekeeping including Hygiene & Upkeepment, key control, security and emergency procedures, health & Safety for employees and guests.
Liaises closely with Front Office to be aware of late arrivals, early arrivals for the following day, VIP rooms and special requests.
Liaises closely with maintenance department
Listens to employee grievances and/ wishes and brings them to the attention of the Deputy Director housekeeping.
Gives feedback of employees work performance to the Deputy Director housekeeping.
Updates Room status and Guest discrepancies all the time and reports to F/O.
To ensure an effective payroll control through a flexible work force maximizing utilization of part time employees and close co-operation with other Rooms Division departments.
To participate in the formulation of the Annual Operating Budget in determining the projected revenues and expenses, operating equipment and FF&F requirements in line with the compilation of the Annual Business Plan.
To strictly adhere to the established operating expenses and ensure that all cost are controlled