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GDS Alliances APAC Operations Coordinator
The GDS Alliance Operations and Lead will function out of the GDS Alliances Delivery Center and will be responsible for providing ongoing operations support for one or more alliances as part of the broader APAC Ecosystem Relationship Enablement function. The incumbent will co-develop and thereafter, operationalize the operations support delivery model for a single Alliance or a combination of Alliances, ensuring seamless service delivery for ongoing initiatives and will also be responsible for executing special projects that are assigned from time to time. Partner with the onshore APAC Alliance Operations contacts on strategic projects and initiatives as and when required
Essential Functions of the Job:
Provide the APAC Alliances leadership with financial insights with effective dashboard reporting which includes:
Alliances Monthly Dashboard
Revenue, Wins and Pipeline ad-hoc data reporting requests for Accounts / Alliances
Governance – a) AALT pre, in, and post-meeting support e.g. agenda formation, meeting deck collation, storyboarding, content curation / design, follow up with summary / actions
AALC pre, in, and post-meeting support e.g. agenda formation, meeting deck collation, storyboarding, content curation / design, follow up with summary / actions
General meeting and workshop content development and support
Coordination for Alliances revenue planning across Area/Region
New alliances (Service Now, IBM, others) support / enablement. Support APAC Alliances team with contracts initiation and tracking by working closly with the Global Alliances team
Coordinate with CE team and global alliance supporting team (monthly) on sales and pipeline tagging
Ensure all APAC Alliances related reference material is systematically reviewed and refreshed, facilitate and track access to these materials in Sharepoint and other tools
Cordinate with Brand Marketing and Communication (BMC) team to develop and review relevant content (as required)
Support internal EY APAC Alliances leadership meetings by developing content and managing logistics
Support meetings between EY APAC leadership and the Alliance partners
Knowledge and Skill Requirements:
Sales and pipeline exposure – understanding of concepts, opportunity life cycles and reporting
Exposure to continuous process improvement and automation initiatives (and technologies), experience with process mapping, process documentation, internal audit preparation, facing audits, etc.
Should be excellent with MS Excel and Powerpoint, Power Bi skills would be an added advantage
Ability to work with senior onshore stakeholders, excellent relationship and stakeholder management skills, should have the ability to develop trusted business advisor relationships with onshore stakeholders
Should have experience with virtual working preferable across multiple geographies, including cultural sensitivity, with a global mindset
Good at problem solving, should be capable of evaluation, root cause analysis and mitigation, good interpersonal skills, analytical thinking and research capabilities, comfortable interacting across multiple groups & working with various other teams towards the appropriate solution or resolution
Good project management skills – project budgets, execution and tracking, reviews, strong time management skills including prioritizing, organizing and tracking details and meeting a series of aggressive deadlines of multiple projects or assignments with varying completion dates
Excellent communication skills (English) – written and oral, strong business writing skills is essential, with the ability to create content independently with limited initial input or guidance.
Experience working with Alliance/Partner programs in a professional services or technology companyKnowledge of EY & GDS operations, incl. org structure, operating model, management information systems, independence concepts, etc. (for internal candidates), Big 4 consultancy exposure with experience in leadership support/strategic environment (for external candidates)
Academics: MBA or Graduates with revelant or equivalent
Experience: 9+ Years of work experience
Location: GDS India
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