EY Hiring for Europe West TFO Support – Senior Associate at Kochi, Kerala Full Time

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GDS & Market Ops summary:
Global Delivery Services (GDS) Markets Operations team provides analytical, operational and decision-making and PMO support to the Commercial Excellence Leader and to various Markets functions.

Commercial Excellence specializes in analytics, pricing, forecasting developing and maintaining dashboards within any Business Development (BD) activities, as well as across our Markets functions and Service Line – supporting strategic decisions, Go-to-Market projects and providing operational support to the Markets organization. The extended team is spread across multiple locations within EW.

Job Specification

As part of the team, the Supervisory Associate should be highly motivated, client focussed and able to handle multiple responsibilities including Project Management, Reporting & Analysis, Delivery management, Client relationship management, Support building leadership presentation creation and Support workshop preparation all with immense attention to detail. The role requires a comparable work experience, strong excel and visualisation skills, Power BI experience, work ethic and attention to detail as the team has a high focus on accuracy and timeliness.

The role also requires good written and spoken English communication skills including communication over emails and MS Teams, aiming to support the business and Senior Management, through reporting, data analysis and providing insights.

The Associate will work with a wide variety of internal clients to deliver change and improve automation & processes to strengthen the simplification, decision making and acceleration of our Regional Leadership team and related functions.

Essential deliverables and processes include

Leveraging the Global MS Dashboard to provide support and intelligence (data analysis and insights collection)

Identifying and analyzing business challenges, evaluating options, presenting solutions, and implementing standard governance structures for complex programs.

Organize pipeline calls with countries a/o solution teams to follow up for the prioritized Managed Services opportunities, find key wins and key credentials, and identify the status of engagements already in the delivery with HQ in country

Conducting accurate and effective measurement, reporting and analysis provided to business leaders.

Analyzing global engagement revenues, operating margins, wins / sales, and opportunities / pipeline performance dashboards, and pointing the leadership to elements for focus and action.

Manage regular meetings, e.g. EW Managed Services Board, Update calls with Solution Owners etc

Project manage Account activation and manage targets account lists by solution

Support proposals, especially for the TFO proposition (Managed Services have a long sales cycle which requires strong PMO)

Connect with Field of Play Activation Managers from Tax, Risk, Cyber, Finance and People to

Collect account/deal insights

Build sales and marketing collateral

Support workshop preparation

Support building leadership presentation creation (content work, turning bulleted lists into graphical charts to get the message across better, PPT work)

Other Key Task:
PMO and project status tracking for workstreams:
Governance & meetings

Go-to-market & Account Activation

Investments & budgets

Solutions

Campaigns

Note: This above list of activities is not exhaustive but only an indication of the nature of the project.

Requirements (including experience, skills and additional qualifications)

Experience and qualifications:
University Degree – (Business Administration, Finance, Information or Data Science)with some work experience in IT enablement & financial services industry having exposure to business process management (BPM), consulting, research and/or some corporate strategy.

Mandatory skills & attributes:
Project coordination – Capable of engaging in effectively multiple stakeholders, understanding the objectives of their programs/initiatives

Project Management – Basic/ Intermediate knowledge of Project Management concepts and tools

Excellent Reporting and Analytical skills – Previous experience and proven ability to read, understand and sanitize the data, build reports/dashboards and provide insights from the data, capable of identifying probable areas of automation and implementing them

Process improvement – Identify opportunities to optimise the process for quicker, better quality, more insights etc.

Experience running global scale projects related to marketing and/or sales organizations is highly preferred.

MS Office skills: Advanced level experience in Excel reporting & PowerPoint.

Minimum Expectation:
Excel – Pivot tables, look ups, filtering, conditional formatting, validation etc.

PPT – Insert graphs/shapes, alignment, text justification, text margins etc.

Advanced knowledge and hands on experience on Data Visualisation tools like Power BI and similar technologies

Work under minimal direction/supervision – Be accountable for projects assigned, take complete ownership and drive projects end to end

Be responsible for review of deliverables produced by team members as part of Quality Assurance

Quick learner – Ability to grasp or quickly understand the process, objectives / intricacies of projects and move to delivery mode in a short span

Attention to detail – Utmost importance to numbers, formatting etc

Multi-tasking capability – Effective time management and prioritization

Excellent Communication – Listening, reading, writing & speaking skills

High degree of professionalism and integrity

Desired skills and attributes

Process automation skills using Excel VBA

Skills in content work, turning bulleted lists into graphical charts to get the message across better, PPT work

Working knowledge on data visualisation tools like Power BI etc

Prior experience working with large set of CRM data, revenue data

Data analysis, Dashboarding

Content management – Familiar with maintenance of SharePoint/ VNext sites, preparation of newsletters, managing surveys etc.

Self-motivated towards continuous learning and upskilling. Proactive self-starter with a committed team-oriented attitude

Interpersonal skills – Confidence, maturity & ability to build strong client relationships

Emotional Intelligence – Showing a level of sensitivity while dealing with others, possess a high emotional quotient and capability to manage one’s emotions to adapt to environments

Solution oriented – Ability to focus on solutions in case of ambiguity /uncertainties and not stuck with the problem

Display a positive attitude, interest to learn new things, capability to work under pressure and thinking out of the box

Energetic, personable, team player with a willingness to ‘muck in’ where necessary

Ability to influence and communicate within all levels of the organization

Effective influencing and relationship building skills

Strategic thinking and analytical skills

Strong attention to detail and sound organizational skills; ability to manage multiple priorities simultaneously

Ability to take ownership and personal responsibility

Excellent decision making/problem solving skills

Ability to manage conflict to successful resolution

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