EY Hiring for Employee Listening Operations Senior Associate at Bengaluru, Karnataka Full Time

Full Job DescriptionAt EY, you will have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we are counting on your unique voice and perspective to help EY become even better too. Join us and build an exceptional experience for yourself, and a better working world for all.

Job Summary:
Talent Services (TS) is a core service function within Global Delivery Services (GDS) – Enablement Services, providing multiple HR support services including recruitment support, on boarding support, core HR support, learning administration support, performance management support, CBTS, Mobility admin, HR Systems support etc to EY member firms. Talent Services provides services to countries, sub-areas, areas and global people teams and other EY stakeholders. These services are delivered from our centers in Dalian, China; Bangalore, Trivandrum & Cochin, India, Wroclaw, Poland and Manila, Philippines.

A Virtual Talent Hub (VTH) is EY’s extended delivery model for high quality skills and competencies delivered virtually. A hub can cut across service line and regions, delivering non repetitive project-based work through skilled agile teams. VTH personnel are employed by Global Delivery Services (GDS) and funded by regions based on usage. Learning VTH supports a specific Region and acts as part of the extended Region Learning team. VTH works in a fully-integrated way with onshore colleagues, participating in meetings, projects and planning activities as part of one team.

The Employee Listening Operations Senior Associate under the Employee Listening VTH will support the planning, deployment and continuous management of the Mood Meter listening project for GDS in the initial project phase. Mood meter is an on-demand employee listening tool that runs on MS Powerapps. The Senior Associate will work on both planned and on-request operations and transactional activities as they arise. The Senior Associate is over-all responsible for the administration and maintenance of the Mood Meter tool and supports GDS in tracking and reporting survey results to GDS leadership and other stakeholders that will help enable critical organizational insights through data and analytics.

Key Interactions: Global Functional Leaders and Global, Area and Regional Talent Leaders and their extended leadership team.

Shift: Aligned to the Global, Area or Regional Talent Teams supported

Key Responsibilities:
The role will include activities such as:
Administration and maintenance of the Mood Meter Tool including access management process, overall governance of the tool, management of the participants data, tool usage dashboard and end-user dashboard data management. This may also include working closely with the IT team for upkeep of the tool.
Planning, scheduling and deployment of Mood Meter survey to intended audience
Planning, deployment and management of communication strategies through various media and channels
Building surveys/reports, analysing data and enabling related processes through efficient and effective processes for enablement and working closely with the analytics team on the results
Stakeholder management – managing expectations of Global, Area, Region and Service line Talent teams
Project management – monitoring the deliverables and executing required tasks
General day to day operations across the projects but not limited to responding to queries, preparing emails, documents, presentations and trouble shoot issues faced by users

The following behaviours are expected of the successful candidate:

The successful candidate should be capable to proactively raise questions, problem solve, and volunteer suggestions for continuous improvement.
Attention to detail and commitment to quality is critical for this role and the successful candidate will require a proven track record of delivering the highest standards of work.
In addition, this role provides a great opportunity to gain experience of Talent / HR in a global environment and the successful candidate should have a strong appetite to learn and develop.
Candidate should be able to mentor the associates, is expected to identify their development opportunities and provide continuous feedback and support the team in the successful delivery to clients and their development.

Knowledge and Skills Requirements:
Technical knowledge

Experienced in MS Power Apps, Excel, Access (ability to create forms, databases, macros, templates, etc.)
Working knowledge of MS SharePoint vNext
Ability to learn application of software and implement it as a solution
Ability to work across several EY tools and technology

Flexible operation

Comfort in a rapidly changing environment with competing and shifting priorities
High learning agility
Proactive and motivated across all aspects of teaming and execution of work
Attention to detail and openness to feedback

Communication and project management

Strong written and verbal communication skills
Excellent presentation skills using various media/platforms
Ability to coordinate multiple projects and initiatives simultaneously
High degree of professionalism and integrity

Driving Results

Excellent organization, analytical and problem-solving skills
Ability to perform and manage multiple tasks simultaneously and work well under pressure and with time constraints.
Strong project management and organizational skills

Other Requirements:
Frequent meetings with others across global time zones will require some calls to be made outside of standard business hours

Education:
Bachelor’s Degree

Experience:
Minimum three years of post-graduate experience in a professional environment
Prior project management experience will be an added advantage
Experience of working in fast-paced, ambiguous, stressful environments to deliver required results
Experience in rolling out & managing global or large initiatives will be preferred
Experience and/ or a keen interest in HR/ Talent

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