Exasoft Looking for Customer Service Associate (Non-voice) – Gurgaon On-site at Gurgaon, Haryana, India Full Time

• Respond promptly and professionally to customer inquiries via email, chat, and social media.
• Provide accurate information regarding hotel policies, amenities, and services.
• Resolve customer issues and complaints in a timely and satisfactory manner.
• Escalate complex problems to supervisors or management as needed.
• Update customer records and maintain databases.
• Maintain a positive and helpful attitude towards customers.

Requirements

• Excellent written and verbal communication skills.
• Proficiency in using computers and software applications (e.g., Microsoft Office Suite, CRM systems).
• Strong customer service orientation and problem-solving skills.
• Experience in the hospitality industry will be preferred.