essencetiles Looking for Customer Care Executive at Morbi, Gujarat Full Time

Job Description: We are currently seeking dynamic and enthusiastic individuals to join our Customer Care team in the Export Department. This is an excellent opportunity for both male and female candidates with good English communication skills, including freshers who are looking to start their career in the customer service field. As a Customer Care Executive, you will play a key role in ensuring customer satisfaction and maintaining strong relationships with our international clients.

Responsibilities:

• Handle inbound and outbound calls, emails, and other forms of communication from international customers in a professional and courteous manner.
• Provide exceptional customer service by addressing customer inquiries, resolving issues, and providing relevant information about our products and services.
• Collaborate with internal departments, such as sales and logistics, to ensure smooth order processing, shipment tracking, and timely delivery of products.
• Maintain accurate and detailed customer records, including order information, communication history, and feedback.
• Assist customers with product selection, pricing, and order placement, ensuring a seamless buying experience.
• Proactively identify opportunities to upsell or cross-sell products based on customer needs and preferences.
• Stay updated on product knowledge, industry trends, and export regulations to provide accurate information to customers.
• Handle customer complaints and provide appropriate solutions in a timely and effective manner.
• Escalate complex issues to the supervisor or relevant departments, as required.

Requirements:

• Bachelor’s degree in any discipline
• Excellent verbal and written communication skills in English. Proficiency in any additional language(s) would be a plus.
• Strong customer service orientation with a passion for assisting and resolving customer inquiries.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Good problem-solving and decision-making skills.
• Basic computer literacy and familiarity with MS Office applications.
• Strong attention to detail and accuracy in handling customer information.

Benefits:

• Competitive salary package
• Comprehensive training program
• Opportunities for career growth and development
• Supportive and inclusive work environment
• Employee benefits and perks

Note: This position is open to both male and female candidates. Freshers with excellent communication skills are encouraged to apply.

To apply, please send your updated resume and a cover letter to [email protected]. We will review all applications and contact shortlisted candidates for further selection process.

We look forward to welcoming you to our team and providing you with a rewarding career in customer care and export operations.

Job Types: Full-time, Regular / Permanent, Fresher, Internship
Contract length: 6 months

Salary: ₹15,000.05 – ₹25,929.07 per month

Benefits:

• Cell phone reimbursement

Supplemental pay types:

• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Morbi, Gujarat: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Diploma (Preferred)

Language:

• Hindi (Preferred)
• English (Required)

Speak with the employer
+91 8140977277