Esper Hiring for IT Manager Job at Bangalore
Esper is experiencing hyper growth! We’re the industry’s first DevOps SaaS platform designed to provide a simple, safe, and secure way for engineering and DevOps teams to release applications and manage smart Android devices. Our device infrastructure enables developer, mid-market orgs, and enterprise fleets of 100,000+ devices to deliver their software as a service. Esper has rapidly-growing global customer adoption among some of the world’s most innovative major brands in retail, hospitality, logistics, and healthcare.
We are building out our India IT team and are looking for a talented IT Manager to help level up our internal IT operations. This will be an exciting opportunity for someone to work for a fast-paced startup and help change the way we run our internal IT operations.
Who We Are Looking For
You are the type of person who thrives in a fast-paced environment and enjoys learning new things, whether that be a new technology or process. You are passionate about technology, whether that’s devices, networks, or tinkering with the latest tech gadget. You have a positive attitude even when you face challenges and are able to multitask, and produce tangible results in assigned work and projects. You have previous IT and startup experience.
Serve as the point person for internal IT Operations, infrastructure, equipment and troubleshooting
Purchase and install IT and networking equipment as required
Design office networks for future growth and resiliency
Manage service accounts and contracts and relationships with vendors
Complete internal SSO implementation (Okta) for various cloud platforms and educate employees on relevant changes
Audit and clean up access for cloud systems using PoLP as the guideposts to optimize security
Provide education on how to use new technologies
Deploy internal MDM solution (JAMF/InTune) to employee devices
Create documentation for internal networks (e.g. diagrams, vendors, configuration, etc.)
Research and implement service enhancements to meet evolving environment and user needs
Assist the compliance team with tasks related to audits as necessary (ISO 27001, SOC 2, etc.)
Skills & Abilities
Proactive and think outside the box to solve solutions
Understand the importance of meeting deadlines
Five years of hands-on experience with IT troubleshooting and networking (e.g. computers, smartphones, printers, cloud accounts, etc.)
Strong understanding of networking concepts and familiarity with the OSI model
Outstanding written, verbal, and interpersonal skills
Excellent organizational and time management skills
Ability to multitask and adapt in a fast-paced environment
Experience supporting internal IT Operations
Ability to create scripts for automated tasks
Experience administering cloud accounts (e.g. Atlassian, Slack, Google Workspace, etc.)
Experience working with vendors and holding them accountable
Experience setting up and scaling internal network infrastructure
Previous startup experience
What we think makes us special
Esper is a fast-growing, well-funded company where everyone matters and you can see your impact daily. We trust our teammates and offer intense ownership and therefore accountability. We’re inventing the future and building something special. The team really enjoys what we do and cares about your input. We don’t hire just to fill a spot, we want you to make a difference.
As you help us build this special company, Esper will take care of you. We offer flexible vacation, regular hack-days, competitive pay and benefits, and room for advancement. We hire capable veterans so we avoid the drama and trust in each other’s work. Our worldwide footprint mixes different cultures for a unique experience. We also like to have fun because we play just as hard as we work.