Escalent Looking for IT Helpdesk Specialist at Noida, Uttar Pradesh, India Full Time

Escalent is an award-winning data analytics and advisory firm that helps clients understand human and market behaviors to navigate disruption. As catalysts of progress for more than 40 years, our strategies guide the world’s leading brands. We accelerate growth by creating a seamless flow between primary, secondary, syndicated, and internal business data, providing consulting and advisory services from insights through implementation. Based on a profound understanding of what drives human beings and markets, we identify actions that build brands, enhance customer experiences, inspire product innovation and boost business productivity. We listen, learn, question, discover, innovate, and deliver—for each other and our clients—to make the world work better for people.

Why Escalent? Once you join our team you will have the opportunity to…

• Access experts across industries for maximum learning opportunities including Weekly Knowledge Sharing Sessions, LinkedIn Learning, and more.
• Experience peace of mind working for a company with a commitment to conducting research ethically.
• Build lasting relationships with fun colleagues in a culture that values each person.

Position Objective

To ensure smooth functioning of Site / Global IT System & Security Infrastructure (on-premises/ cloud technologies) of the company (Level 1/2 Support). This will include the handling of support requests, implementing changes and deploying upgrades

Specific Duties

• Providing front line support for products and services. This will include managing support requests, implementing changes, working on projects and handling problems.
• Responsible for monitoring issues to establish the root cause from one of 3 areas: Service Line, product code, data, or infrastructure.
• Handle Service Requests within the SLA target and to the requirement of the customer.
• Act as the team specialist for at least one of the areas of IT support / products
• .Escalate issues to Service Management and 3rd line support as appropriate.
• Perform related duties as assigned or requested. Directly and indirectly responsible for meeting day-to-day administrative needs and problem resolution within the Distributed network & Server environment
• Assists directly or indirectly (through vendors) with implementation of hardware and software changes to servers and related devices
• To maintain required IT documents/records as required for compliance needs. Follow Incident, Security and Change Management policies
• Should have knowledge of Office 365 (o365)
• Windows Servers services support like AD-DS, DNS, DHCP etc functionality
• Intermediate knowledge of firewalls and network
• Handle IT related day to day systems and application requests for Laptop/Desktop.
• To ensure smooth communication between global offices.

Soft Skills : Go-getter in terms of Technical projects, High level of positive attitude and dedication. Strong written and verbal communication skills required. Good time management skills, professional approach to problem solving Willingness to work in shifts.

5+ years of experience required in the similar field.

Explore our Careers and Culture page to learn more about the people behind the brand: https://escalent.co/careers-and-culture/ .