Ericsson Looking for Assistant Engineer at Bengaluru, Karnataka Full Time

We are looking for a person where primary responsibility is to manage incidents raised by customer in production client equipment and tracking and recording all information regarding active orders as per the documented processes. The IT Engineer is responsible for tracking and resolving all assigned incidents through effective decision making and problem-solving skills. Engineer will also be responsible for ensuring clear and concise communication with the customer regarding their order deliveries.

The successful job applicant will present himself / herself in an extremely professional, competent manner, be highly organized, and possess strong communication and interpersonal skills. The IT Engineer is expected to provide these services with a high level of technical competency and independence, demonstrating experience and ability in multiple disciplines within IT

What you will do

Hands-on with Billing solution.

Supervise and manage all billing processes

Provide new/complex billing issues to BO as they occur for M&P.

Carry out quality billing procedures and practices

Manage all incidents raised through the ticketing tool or on customer request.

Document new resolutions identified in terms of knowledge base articles.

Processing new orders received from the customer, ensure accuracy, quality and SLA is maintained for each order.

Contribute & Participate for the overall improvement of the process

You will bring

Document all Incidents & Orders in the Ticketing System with all the required information.

Ensure that all details required for the ticket are updated with the equipment information and details of the issue are documented in the Ticketing system.

Work with the third-party vendors to ensure that the issues are fixed within the stipulated SLA and minimum downtime.

Provide accurate information to the customer about the equipment that requires break fix, what are the actions taken and what is the next action plan if the issue has not been resolved.

Ensure that the escalations are routed to the correct responsible party without any delays.

Document internal procedures

Connect with the Quality team for regular feedback sessions and to work on continuous improvement plans.

Co-ordinate with team members in identifying new solutions for existing and unresolved issues.

Follow all defined process religiously and raise feedback and suggestions to the appropriate stakeholders

all issues that needs attention from the Ticketing system to the SME.

Willing to work in shifts in a 24/7 support team

Why Join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and creativity to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What Happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that’s why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. We provide reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disability please contact [email protected]

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that’s why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Primary country and city: India (IN) || India : Karnataka : Bangalore

Job details: Automated Operations Engineer