Why Ericsson?
Ericsson is driving 5G standardization and was the largest contributor to the standardization body in 3GPP during 2018. Ericsson is committed to rapidly applying these standards to our technology development. Ericsson is a technology leader in 5G. Pioneering customers select us as their 5G partner and we are first with commercial live networks in four continents. This includes multiple operators in both the US and South Korea, as well as in Switzerland, Australia and UAE. We have publicly announced commercial 5G deals with more than 20 named operator customers. In India, we are known for delivering “World-First” projects for India’s largest and most renowned telecommunications carriers.
Our Exciting Opportunity
We are now looking for a Managed Service (MS) Delivery Manager; want to join us! In this role, candidate will secure delivery performance in alignment with the business case and Managed Service targets. Candidate will be responsible to secure the quality and cost of the services delivered from their delivery unit either global or local in accordance to the expected levels agreed in the Working Level Agreements (WLA) and handle service performance requirements (global benchmark and targets). The person will need to understand and act upon the end to end delivery performance even when the delivery is fragmented, thru an accurate coordination with a MS Delivery Manager responsible for other parts of the delivery.
You will
Will lead Managed Service delivery operational, financial performance and customer satisfaction
Handle specific contract delivery performance
Will conduct Operating Level Agreements (OLA) signed with other service delivery units
Identify and drive improvements
Also identify delivery trends-possible Add on Sale
To be successful in the role one must have
Domain Experience- Cloud, BSS, OSS
Delivering results and meeting customer expectations
Persuading and influencing with argumentation skills
Analyzing
Customer focused, business oriented, and a proactive approach to problem solving. Ability to see the big picture and apply standard methodology
Relating and networking
Leading and supervising, have mentor skills
Market insight, business understanding and Ericsson knowledge
Financial skills
What’s in it for you?
Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture. Great Place to Work® Institute’s methodology is recognized as rigorous and objective and is considered as the gold standard for defining great workplaces across business, academia and government organizations. Ericsson India Limited has been Great Place to Work – Certified™ in 2020.
What happens next once you apply?
Read about the next steps here. For your preparation and reference, here is our overall Brand video and some insights about our innovations in 5G
https://www.ericsson.com/en/careers/job-opportunities/hiring-process
Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.
We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson’s Code of Business Ethics.