Ericsson Hiring for MAE Solution Development Manager at New Delhi, Delhi Full Time

Solution Development Team Manager for Market Area Engagement solutioning team is a key position reporting to the Head of MA Engagement in SL Operate, and a member of MA Engagement Leadership Team.

Key Responsibilities

• Responsible to supervise and manage the team of MS Solution Responsible that develop Managed Services solutions through operational effort assessments and quotes:

o operational costs;

o transition and preparation of delivery;

o for software tools for monitoring and automation of IT&C systems;

o until the transfer of responsibility (and related solution documentation) to the implementation and delivery team (according to the TG2 project stage).

• Responsible to ensure that developed solutions respect the real operational delivery possibilities existing in the company’s service centers.
• Responsible to ensure that developed solution have been agreed and pre-approved by the operational department managers of the centers (SDU Heads).
• After starting operational delivery (post-TG2), the members of the Solution Development will provide support, whenever needed, for documenting and evaluating changes in customer solutions (Change Requests).
• Responsible to represent or stand-in for, when requested, the Head of MA Engagement SL Operate in the presentation and demonstration of the various operational capabilities, as well as the monitoring and automation software tools existing in the company’s portfolio, to the external and internal clients of the service centers.
• Responsible to represent or stand-in for, when requested, the Head of MA Engagement SL Operate in the relationship and cooperation with Service Area Managed Services Pre- and Post-Sales, as well as Portfolio and Business Development teams; Service Delivery & Application Platforms teams; Market Area MS Presales&Commercial Management and/or Networks & MS Delivery teams from all Ericsson Market Areas.
• Responsible to coordinate and monitor time & activity reporting for the members of the team he manages, as well as monitor and approve the team’s Cost Centers expenses, as per the approval guidelines.

Authority and reporting lines

• Access to all necessary information to carry out the assigned responsibilities effectively and inline with company directives.
• Monitoring and controlling the departmental budget, ensuring end to end cost control, in-line with company directives.
• Approvals for travel and expenses of the managers under their control, in-line with the Delegated Authority set for Service Line Operate.

Relationships/interactions (hierarchical, functional, representation:

1.Internal (Hierarchical / Functional):
I. Hierarchical

• Subordination: It is subordinated to the direct manager, as specified in the organization chart approved for. as amended by decisions of the Company’s management.
• Coordination: Coordinates a team of 15-20 Technical & Solution Support Responsible experts (Managed Services Solution Responsible).

II. Functional

• Subordination: reports to the Head of Market Area Engagement, SL Operate, as stated in this job description or to changes made by the Company’s management decisions.
• Collaboration:
• with the Market Area Leads and the Managed Services Engagement sales representatives from each region
• with operational department managers
• with responsible for preparation of operational deliveries (transition project managers) and the operational delivery managers

2. External (Representation):

• Employee will interact with representatives of the external clients of the Company whenever requested

Job qualification requirements

Qualifications:

• Diploma of higher education in technical field (preferably IT or telecommunication engineering)
• Minimum 5 years of experience in the field of IT / telecommunication solutions or services development
• Detailed knowledge on Ericsson Managed Services business and current operational models
• Knowledge of processes and operational delivery models (e.g. eTOM, ITIL, Ericsson Operations Engine processes framework, Lean Six Sigma and other standards in the ICT industry)
• Communication and negotiation skills
• Team management and coordination skills for the IT&Telecom solution architects and project managers
• Proven ability to work with international and multi-cultural teams
• Ericsson Level 1 assessment for team management – passed
• Strong problem-solving capability and strategic thinking.
• Good conflict management skills.
• Advanced English language skills
• Business and financial management knowledge for Ericsson managers
• Experience in managing an operational or solutioning team
• Working skills focused on specific results and with short delivery terms
• Travel availability for periods
• LI-POST

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that’s why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

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