Full Job Description
Come, and be where it begins.
Our Exciting Opportunity
This Job Role is responsible for the coordination, management and execution of proactive and reactive maintenance activities that require a higher level of support that the one offered by the 2nd Level Operations. This shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels!
We believe in trust – we trust each other to do the right things!
We believe in taking decisions as close to the product and technical expertise as possible.
We believe in creativity – trying new things and learning from our mistakes.
We believe in sharing our insights and helping one another to build an even better user plane.
We truly believe in happiness, we enjoy and feel passionate about what we do and value each other’s technical competence deeply.
You will
Responsible for solution implementations follow-up and for suggesting improvements that can lead to end-customer service improvement.
Responsible for coordinating problem resolution involving internal support groups, customers.
Collate requirement from customer and connect with GSC SOC team.
Interact with Customer Business/Marketing team W.r.t insights derived from SOC platform.
Participate in weekly/Monthly SOC governance.
To be successful in the role you must have
Solid understanding of Telecom network and domains.
Relevant Working experience on Ericsson 2G/4G RAN Nodes Configuration and Software Upgrades and troubleshooting.
Good Understanding of Software Upgrade Process of RAN Nodes (BSC/ E-Node-B)
Solid understanding of Interfaces and CP/UP concept, Error codes.
Good knowledge of Technologies (2G,3G,4G) and IP.
Knowledge of Call flows, Signaling and protocols.
Solid understanding of SQL, PL/SQL.
Key Qualification:
Education: Academic degree, minimum on bachelor level, in engineering (IT, Telecom)
Experience: 2-5 years.
What´s in it for you?
Here at Ericsson, our culture is built on over a century of fearless decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where compassion and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your chance to define an impact is endless.
What happens once you apply?
To prepare yourself for next steps, please explore here: https://www.ericsson.com/en/careers/job-opportunities/hiring-process
Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.
We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, Indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson’s Code of Business Ethics.