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Emeritus Hiring for Admissions Officer Job at Remote Full Time
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Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 50 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China. Emeritus’ short courses, degree programs, professional certificates, and senior executive programs help individuals learn new skills and transform their lives, companies and organizations. Its unique model of state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors and coaches has educated more than 250,000 individuals across 80+ countries. Founded in 2015, Emeritus, part of Eruditus Group, has more than 2,000 employees globally and offices in Mumbai, New Delhi, Shanghai, Singapore, Palo Alto, Mexico City, New York, Boston, London, and Dubai. Following its $650 million Series E funding round in August 2021, the Company is valued at $3.2 billion, and is backed by Accel, SoftBank Vision Fund 2, the Chan Zuckerberg Initiative, Leeds Illuminate, Prosus Ventures, Sequoia Capital India, and Bertelsmann.
The Admissions Coordinator focuses their efforts on executing and controlling the administrative process of applications and administrative procedures of participants. They will have proven experience to work cross-functionally to ensure application processing consistency and efficiency in the Higher Education space.
They ensure excellent customer service to prospective students regarding cycle changes, invoice issuance, refund request confirmation letters etc.
The successful applicant will have strong problem-solving skills under ambiguous circumstances to enable the best outcome for our students while maintaining integrity with our partner relationships.
Maintain constant communication and serve as an administrative liaison team members, managers, and participants
Roles and Responsibilities:
- Coordination with internal stakeholders on processing of student applications
- To screen student applications as per policies and procedures and log information into internal CRM systems.
- To communicate empathetically admission policies and procedures to students upon the selection or otherwise.
- Provide training and coaching to team members to ensure service standards are met.
- Regular tracking, monitoring and follow up with the students for pending documents.
- Work across teams to ensure program requirements and intakes are accurate to ensure optimal student outcomes.
- Supporting the Management in resolving complex cases.
- Work with our education partners to resolve application issues on behalf of our students.
- To ensure timely application processing
- Collation of master data for pending offer letters (education partner-wise data)
- Analyse and evaluate those applications based on Emeritus policies.
- Daily, Weekly, Monthly Reporting of applicant status
- Provide inputs on the effectiveness of the admission criteria and procedures.
- Adhering to the company and program policies.
Key Skills and Qualifications:
- Graduate with at least 3 years work experience in an education admissions field.
- Working knowledge of CRM platform (Sales Force desirable).
- Proficiency in proofreading/ editing text to ensure spelling and grammatical correctness.
- Strong analytical abilities, detail-oriented and high level of accuracy
- Should have a sound knowledge in Microsoft Word, Excel and Presentations.
- Ability to work in a flexible, fast-paced environment to meet multiple deadlines and adapt to new policies and procedures.
- Excellent interpersonal skills and verbal and written communication skills.
- Proficient English ability (Applicants to undergo Versant test and meet minimum requirements)
Desirable Skills:
- Self-Motivated to focus on achieving targets.
- Strong teamwork skills and understanding of team dynamics.
- Strong understanding of quality principles and experience in its utilization.
- Adept at researching and deriving solutions for internal challenges.
- Aptitude for prioritizing tasks with an attention to detail to ensure information accuracy.
- Able to suggest business opportunities to the organization to improve enrolments.
Emeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.