Ecom Shipping Solutions Private Limited Hiring for Customer Service Manager Job at Mahipalpur Full Time

• Taking ownership of customers’ issues and following problems through to resolution
• Setting a clear mission and deploying strategies focused on that mission
• Develop service procedures, policies, and standards
• Keep an accurate record of customer service actions and discussions
• Analyze statistics and compile accurate reports
• Recruit, mentor, and develop customer service executives and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Control resources and utilize assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget
• Maintain an orderly workflow according to priorities

Job Type: Full-time

Salary: ₹35,000.00 – ₹40,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Ability to commute/relocate:

• Mahipalpur, New Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor’s (Preferred)

Experience:

• total work: 1 year (Preferred)