MrMed is looking for Pharmacists to assist our customers with specialty medicines’ order fulfillment and post‑order support over telephone/ chat channels.
Responsibilities:
· Verifying patient’s prescriptions and assisting with medicines orders
. Handling customers’ query on medicines via phone calls and chat channels, and making follow‑up outbound calls
· Converting leads generated to paid customers and maintaining databases
· Developing and sustaining solid relationships with customers to encourage repeat purchases
· Identifying and resolving customer issues and escalating unresolved issues to team leads and persistent issues directly to senior management
Desired Profile:
· Bachelor’s degree in Pharmacy
· 1-2 years’ experience as Pharmacist – Experience in Online Pharmacy is a plus
· Fluency in English and Hindi
· Experience in using support desk software and CRM
· Should possess a temperament for handling customers with care
Job Type: Full-time
Salary: ₹16,000.00 – ₹21,000.00 per month
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