Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company’s innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end-markets such as transportation, building and construction, and consumables. As a globally inclusive and diverse company, Eastman employs approximately 14,500 people around the world and serves customers in more than 100 countries. The company had 2020 revenues of approximately $8.5 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visit www.eastman.com.
As Customer Service Representative (CSR) you continuously strive for an optimal and lean order fulfillment process. As primary contact for our customers you will ensure we bring value to our customers and that everything is arranged to guarantee on-time deliveries. Depending on the portfolio assignment, the coordination of logistic processes can be part of your responsibilities. As first point of contact you will not only handle order fulfillment but also execute customer inquiries, forecasts activities, and customer complaints. By monitoring and obtaining customer insights and market trends, you are a source of competitive intelligence. With a diverse and complex product portfolio and rapidly changing customer demands, it is critical to easily adapt to change, be flexible and be able to set the right priorities.
Skills and Attributes:
Customer Relationship Building
Work in Partnership with the Sale Team
Manage Customer Inquiries in a Professional Manner
Manage the Order Fulfilment Process
Eastman Chemical Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other characteristics protected by law.
Eastman is committed to creating a powerfully diverse workforce and a broadly inclusive workplace, where everyone can contribute to their fullest potential each day.
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