Coordinates activities of functional areas or of department account leads to ensure that business solution requirements are met.
Provides assistance in interpreting demand forecasts and planning; works with team members to provide high quality specifications for complete end-to-end project delivery. Escalates issues and recommends adjustments.
Maintains records of account specific application problems and assists in prioritizing work requests. Identifies and researches process changes or adjustments and escalates accordingly.
Maintains records of expenditures to ensure they align with forecasts and are in compliance with approved budgets.
Collaborates with senior team members in coordinating communications between lines of service (LOS) and clients to ensure that integration of new, enhanced and existing applications meet client specifications.
Provides support in identifying and researching application improvements to increase customer and stakeholder satisfaction.
Ensures delivery of projects meet client and company expectations and needs.
Bachelor’s degree or equivalent combination of education and experience
Bachelor’s degree in business administration, engineering, information systems or related field preferred
Three or more years of support services or project or program experience
Experience working with the technology industry
Experience working with company products and operating systems
Experience working with computer systems and their use
Project management skills
Analytical and problem solving skills
Basic accounting skills
Interpersonal skills to interact with customers and team members
Organization and time management skills
Ability to work independently and as part of a team
Willingness to travel
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