DXC Technology Hiring for Service Now Developer (ITOM) Job at Noida Full Time

Job Description:

Ideal candidate will have 3 to 6 years of ServiceNow operational experience. This role is an ITOM Technical Consultant to deliver customer services and support growth of the services business.

ServiceNow delivery consultant to become a part of our fast-growing professional services business. Primary role for this position is the delivery of current services for our customers as well as enhancing and growing service delivery capabilities within our company. Our intent is to the be the preferred partner for the ServiceNow ITOM solution as well as having expertise in the ITSM products.

Job duties:

• Implements the governance, policy, and direction of the CMDB
• Works closely with the CMDB Governance, Asset Management, Application and ITSM teams
• Works with the Discovery administrator to ensure accurate data representation in the CMDB
• Works with owners of data sources that are used to populate the CMDB
• Works with the CMDB Health Dashboard to ensure data quality and resolve issues
• Maintains and operates the ServiceNow ITOM based products (discovery, service mapping, configuration management, event management)
• Prepare weekly, monthly and quarterly reports supporting CMDB Metrics and KPIs
• Support the development and growth of the services delivered by DXC
• Enhance customer knowledge in IT Operations Management
• Provide value-based assessments and workshops to help the customer maximize business results from ServiceNow software.
• Excellent verbal and written communication skills required.

Qualifications

• Expertise and experience with ServiceNow ITOM products are required
• ServiceNow experience with discovery, service mapping, and configuration management (CMDB) is crucial
• Accreditations / certifications in ServiceNow System Administrator and products such as Discovery, Service Mapping, and ITOM are preferred
• Understanding the ITIL model for business applications
• Comprehension of the ServiceNow CSDM
• Experience in multiple application architectures and supporting technologies
• Knowledge of JavaScript
• Broad general knowledge of IT infrastructure topology including typical application, server, and networking configurations
• Experience with ROI / value propositions for customers operations
• Excellent communications skills required – verbally with all levels of customer IT and business management as well as written with technical assessments and project related reports
• Consultative skills for service delivery to lead customers to improve their processes and organizational models